(All info. in quotes are copied and pasted directly from our IM stream) We were not able to work together because she has problems with communication.. I requested a 30 minute consultation through the Thumbtack system.. The day of the appt. she contacts me first thing in the morning to reschedule for that morning instead of the afternoon... We were able to work it out but when I told her what I wanted to discuss at the meeting she shared that she had scheduled me for a two hour grooming appointment for my two small dogs @$70/hour and wanted to charge $35 for the consultation.. I agreed to forego the consultation and take the grooming appt. without meeting her.. But before I responded to her she had already adjusted her "schedule to meet the changing needs presented. We can work together Friday afternoon at 3p if you or your son is available. I accept all types of payments, cash, check, and credit card." When I responded to her, "I wish you could have waited for my response but Friday at 3 will be ok. They'll both be home and I'll be there around 4. Thanks", she responded I should find another groomer, "In all fairness, you were not clear that today's appt was only an evaluation. Our communications until this afternoon indicated scheduling for grooming. I am happy to do consults but only upon request. This industry is fast paced at its core which is amplified when mobile. I must make decisions based on information provided. I appreciate your willingness to adjust to Friday's time. I think it best we end our relationship here. Good luck finding the right groomer for you and your babies!" What?! And now she's blaming being new to the app for why she didn't get the consultation request although that's the only communication I sent her in regards to meeting that day and it's at the top of our IM screen. She may or may not be a good groomer as her only other review states but, I'll never know because her lacking customer service is not agreeable.

I was first impressed with the quick and professional response I received from Katharine. She continued to impress me with the same professionalism and gentle demeanor when grooming my very large bull mastiff. After one appointment we are set for a regulatory scheduled grooming at my home. Thank you so much for making my dog and me happy!

Good communication. Arrived on time. Hera (my 12 yr old water hating GSP) was relaxed and happy after the grooming. THANK YOU!