FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
When sending quote, we give set price for 25- or 30-year shingle, after quote if interested, inspector from Resolution Restoration will visit property to take notes if there is any double shingle layer, how many pipes, ventilation systems will be needed. Inspector will then send you pictures and any updates if necessary. After we get your OK for the job, we will send estimate which will be signed stating no money will be paid until the roof is completed, work is done same day. We have a $300 money back discount when you refer a homeowner, and they get the job done.
- What is your typical process for working with a new customer?
After being contacted we will set an appointment to send one of our inspectors to hand measure and take pictures of area needing roof, after I receive measurements, you will be provided with a final estimate. After receiving estimate and approved of, we will start next business day. Roofers will arrive 7am-8am and will finish same day before sunset. Payment will be made after job is completed, you will receive 10-year warranty from RR and lifetime warranty from shingle provider.
- What education and/or training do you have that relates to your work?
Resolution restoration has multiple groups of roofers who have worked for the company over eight consecutive years within these groups are roofers who have between 10 to 15 years in experience as roofers