FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Customers understand from early in the journey regarding our pricing. We are extremely passionate in explaining the value of our services and we don’t waste your time dragging out the pricing factor. Our proposal dives deep on understanding what will be required from customers, how much it will cost to renovate your roof, and how the payment should be made and when. If something is unclear with understanding pricing, a member of our team will explain it and make sure that it makes sense before moving on.
- What is your typical process for working with a new customer?
Our typical process for working with a new clients is first explain what our inspection process includes, how thorough our process is and how they can access our full report digitally. We lay a foundation of consultation rather than selling. We explain all processes clearly and give professional options and opinion on what materials are available to be used or not used. Our seamless process focuses more on educating our customers on what a new roof or roof repair process entails, a proper proposal (30+ pages), what steps are required to follow for adhering city requirements, the entire scope of work for the project, a scheduling timeline for completing the project on time, and of course payment timetable and options if they want to finance. All is laid out and explain easily so you can make a good decision on hiring the best contractor… Salus Exteriors.
- What education and/or training do you have that relates to your work?
I have countless safety training and roof installation education. From installation best practices, roofing building code, material knowledge, attic ventilation specs, and business degree.