FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is competitive, with Full-Time Virtual Assistants starting at as low as $20 an hour. Our contracts are simple and on a month-to-month basis, offering flexibility without long-term commitments. We also provide discounts for long-term engagements and multiple VA assignments.
- What is your typical process for working with a new customer?
When working with a new customer, we begin with an initial consultation to discuss your specific needs and goals. Based on this discussion, we present a tailored proposal and agreement. We then hand-pick the most suitable Virtual Assistant from our team to meet your requirements. Comprehensive onboarding follows, including introductions, tool setup, and establishing communication protocols. Throughout the engagement, we offer continuous support through a dedicated Account Manager, regular progress reports, and the flexibility to change your VA if needed.
- What education and/or training do you have that relates to your work?
Our Virtual Assistants possess college degrees and undergo rigorous training in their respective fields. They bring extensive experience working with American clients and demonstrate exceptional proficiency in using CRM and various task management software. Their expertise is complemented by outstanding communication skills, ensuring that they can effectively engage and collaborate with clients to achieve desired outcomes.