FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Typically we charge a diagnostic minimum which applies to your repair; amount varies by product class, but we always quote prior to finalizing your repair.
- What is your typical process for working with a new customer?
For repairs in shop we do a product inspection, quote an appropriate bench minimum, and write up the repair ticket. On site repair inquiries are dealt with on a case basis by senior management. We schedule site surveys for custom home theater and cell-signal boosting inquiries.
- What education and/or training do you have that relates to your work?
Decades of experience, plus training through industry-standard organizations such as NESDA, CEDIA, and INFOCOMM.