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Roadrunner Restoration

Contact for price
Work needed
Location of asbestos

It’s free, with no obligation to book

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If you hire this pro, you’re covered by a money-back guarantee. Learn more

About
Roadrunner Restoration provides experienced people that will respond immediately, operate with knowledge and professionalism, and protect your interests with honesty and precision from start to finish
Overview

Hired 1 time

Serves Houston, TX

Background checked

100 employees

22 years in business

Business hours

Sun12:00 am - 11:59 pmMon12:00 am - 11:59 pm

Payment methods

This pro accepts payments via Cash, Check, and Credit card.

Services offered
Work needed
Building type

Single-level residential building

Multi-level residential building

Single-level commercial building

Multi-level commercial building

Building height

Singe-level

Two-story

Three-story

High-rise

Projects and media

7 photos

Projects and media

7 photos

Reviews

Customers rated this pro highly for punctuality, and professionalism.

3.0

2 reviews

5

50%

4

0%

3

0%

2

0%

1

50%

pro avatar
Kristin K.

Nov 16, 2023

Roadrunner Restoration's reply
pro avatar
Hillary L.

Jul 24, 2024

•

Hired on Thumbtack

I would not recommend! This company did my mitigation work a month ago. The team that did the actual mitigation work was very prompt and professional, and I anticipated a great experience. However, things quickly turned sour once the mitigation was completed, as my project manager (Thomas Nichols) has caused this experience to be an absolute NIGHTMARE. For several weeks, I have called and communicated to him that my insurance company needs the report from their work so that I can proceed with the rebuilding process, and Thomas has failed to produce said report. Instead, he has lied about being in meetings, lied about calling me back, lied about submitting it (to me), lied to my insurance adjuster, made a plethora of empty promises(it will be submitted by___”, “I will call back after this meeting”, “I’m working on something for my boss”,etc). He never follows through with these communications. I’ve had to reach out to him by phone and text MULTIPLE TIMES during the past three weeks and my insurance adjuster has also. (And he also misled him). Look at the photos. Our home has been left undone for THREE WEEKS because we are waiting for Thomas to do his job, but what is most disappointing is his dishonesty. If he would just be honest, I could proceed accordingly. I am extremely disappointed. This has caused serious disruption to our home. Dealing with this has been emotionally draining.

Details: Bathrooms • Backed up drain • Clean and deodorize • Dry and dehumidify • Assess moisture damage • Restore area • Extract water • As recommended by professional

Roadrunner Restoration's reply
We apologize for the negative experience you've had with your project manager. Your feedback is invaluable to us, and we take it very seriously. We understand the frustration and inconvenience this has caused you, and we are committed to resolving the issue promptly. We've made several attempts to reach out to you directly to discuss this situation. We would love to speak with you to find ways to address your concerns and resolve the outstanding issues quickly. Please let us know when you're available to talk. Thank you for bringing this to our attention. We value your business and hope to have the opportunity to make things right.
Water Damage Cleanup and Restoration
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Travis Killian

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