Roadrunner Restoration
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Introduction
Roadrunner Restoration provides experienced people that will respond immediately, operate with knowledge and professionalism, and protect your interests with honesty and precision from start to finish
Overview
Hired 1 time
Background checked
100 employees
22 years in business
Business hours
Sun12:00 am - 11:59 pmMon12:00 am - 11:59 pm
Payment methods
This pro accepts payments via Cash, Check, and Credit card.
Projects and media
7 photos
Projects and media
7 photos
Reviews
Customers rated this pro highly for punctuality, and professionalism.
3.0
2 reviews
5
50%
4
0%
3
0%
2
0%
1
50%
Kristin K.
Nov 16, 2023
I highly recommend Roadrunner. Professional and quick from start to finish. They sent someone out the next day to walk me through a detailed quote and what to expect step by step. Great communication throughout the restoration, handled everything for us, and back to new within a week. We will be using Roadrunner again.
Roadrunner Restoration's reply
Thank you for your kind words! We're thrilled to hear that Roadrunner exceeded your expectations. Our goal is to provide exceptional service, and it's rewarding to know that we achieved that for you. We appreciate your recommendation and look forward to serving you again in the future.
Hillary L.
Jul 24, 2024
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Hired on Thumbtack
Hired on Thumbtack
I would not recommend! This company did my mitigation work a month ago. The team that did the actual mitigation work was very prompt and professional, and I anticipated a great experience. However, things quickly turned sour once the mitigation was completed, as my project manager (Thomas Nichols) has caused this experience to be an absolute NIGHTMARE. For several weeks, I have called and communicated to him that my insurance company needs the report from their work so that I can proceed with the rebuilding process, and Thomas has failed to produce said report. Instead, he has lied about being in meetings, lied about calling me back, lied about submitting it (to me), lied to my insurance adjuster, made a plethora of empty promises(it will be submitted by___”, “I will call back after this meeting”, “I’m working on something for my boss”,etc). He never follows through with these communications. I’ve had to reach out to him by phone and text MULTIPLE TIMES during the past three weeks and my insurance adjuster has also. (And he also misled him). Look at the photos. Our home has been left undone for THREE WEEKS because we are waiting for Thomas to do his job, but what is most disappointing is his dishonesty. If he would just be honest, I could proceed accordingly. I am extremely disappointed. This has caused serious disruption to our home. Dealing with this has been emotionally draining.
Details: Bathrooms • Backed up drain • Clean and deodorize • Dry and dehumidify • Assess moisture damage • Restore area • Extract water • As recommended by professional
Roadrunner Restoration's reply
We apologize for the negative experience you've had with your project manager. Your feedback is invaluable to us, and we take it very seriously. We understand the frustration and inconvenience this has caused you, and we are committed to resolving the issue promptly.
We've made several attempts to reach out to you directly to discuss this situation. We would love to speak with you to find ways to address your concerns and resolve the outstanding issues quickly. Please let us know when you're available to talk.
Thank you for bringing this to our attention. We value your business and hope to have the opportunity to make things right.
Water Damage Cleanup and Restoration
Credentials
Background Check
Travis Killian