FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is designed to be clear, fair, and transparent — without gimmicks or surprise fees. • We typically come in more cost-effectively than large, brand-name water companies, while maintaining high-quality equipment and professional installation • Pricing is based on the right system for the home, not one-size-fits-all packages • All costs, warranties, and installation details are explained upfront • No hidden fees, no “lifetime” fine print, and no pressure to upgrade Our goal is to provide long-term value, not just the lowest upfront number.
- What is your typical process for working with a new customer?
We follow a simple, transparent process designed to keep everything clear and pressure-free: Understand your needs — We start by learning about your water concerns and what you want the system to improve or protect. Review appropriate options — We walk you through relevant system options, including pricing, maintenance, and warranty details, so you can make an informed decision. Provide a clear proposal — Once the right solution is identified, we prepare a straightforward proposal for your review and approval. Schedule installation — After approval, we coordinate an installation date that works best for you. Professional installation & follow-up — The system is installed cleanly and professionally, and we remain available for questions or support after installation.
- What education and/or training do you have that relates to your work?
Our team’s experience spans the full lifecycle of water treatment systems — from manufacturing to installation and long-term service. • 10+ years of hands-on experience installing, servicing, and repairing residential water treatment systems • 25+ years of combined experience assembling and configuring water units for real-world use • 80+ years of combined manufacturing experience, giving us deep insight into system design, performance, and durability This background allows us to recommend and install systems that are not only effective but built to last.