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If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
Hi! We’re SoftH2O, a family-owned and operated water treatment company. For over 21 years, we’ve specialized in water treatment system installation, replacement, and repair in <LOCATION>.
With a Class III Water Treatment Specialist on our team, we’re fully licensed to treat water, service systems, and install purification equipment in compliance with state code. We focus on quality workmanship, affordable pricing, and clear education so you understand exactly what’s in your water and how we’re improving it.
SoftH2O started as a husband-and-wife journey after we had our son, and our family is still at the heart of everything we do. We truly care about helping our community access safe, treated water without breaking the bank.
If you’re ready for better water in your home, we’d be honored to help.
Overview
Hired 25 times
Serves Houston, TX
Background checked
6 employees
21 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Apple Pay, Cash, Credit card, Square cash app, Venmo, and Zelle.
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2022
Services offered
Water treatment type
Property type
House
Condo/Apartment
Townhouse
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, value, and responsiveness.
Excellent 4.9
64 reviews
5
95%
4
2%
3
0%
2
0%
1
3%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Agnimitro C.
Apr 15, 2026
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Hired on Thumbtack
SoftH20 is family owned company and is specialized in WaterTreatment Solutions. I reached out to a number of companies but what separated them from others was Candace's resposnivess, professionalism and being able to answer tehnical questions both about the product and the installation process itself (and believe me those were a long list of questions as I did my homework!). I simply had to send some pictures for her to evaluate the labor and materials within 30 mins. Her estimate was not the lowest among the 5-6 quotes I took both from established plumbing companies and small businesses but she left no stone unturned in explaining the value of the work I will be getting and all this she did sitting 200 miles from me through text. I am a Professional Engineer myself and I could tell how confident she is of her company's work and products she installs. I also did my research on the Shell brand independently and was validated her statements and had no doubts choosing her company. Derrick came to install and was right on time. He worked throughout the day for over 10 hours alone installing a loop line, digging under buried roots, laying pipes and even found an intlligent solution for my sewer line. He had the right equipments and above all dedication to complete the work at the promised qualiy and time. He primed the system after install, loaded salt and retested the water to demonstrate that the system is working. At the end of the day when he was done, I had soft water coming out of my taps (and this is a place with 12 GPG+ hardness). I have no hesitation referring Soft H20 and specifically Candace's management and Derrick's skills and work ethic. They have earned customer for life here. Thank you!
Details: Water softener (most common) • I'm flexible • House
Water Treatment System Installation or Replacement
Venu M.
Sep 24, 2026
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Hired on Thumbtack
Candace has been quick in responding to all the questions/concerns I have. Stephen went through the installation options given the issues we have with the available power supply and others. He explained what could be done. His guidance was helpful in choosing the option. He completed the installation quickly and have clear guidance on the next steps for me to take care of the remaining steps.
Details: Reverse osmosis • I already purchased the water treatment system • House
SoftH2O's reply
Thank you Venu we enjoyed working with you
Water Treatment System Installation or Replacement
James H.
Dec 4, 2025
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Hired on Thumbtack
From the very beginning, loved the patience that they had with us when we were first in the “planning stage” and explain to us what brands and helped us find what we wanted in our watersystem.
Second, when scheduling - love the text message of when the technician will be arriving and how long it would take for him to do the work. Dylon was great! We got the Shell Water Softener & Filtration with Bypass and Automatic shut off and it was a very reasonable price.
Third, the communication from beginning to end is fantastic, I felt heard and understood and didn’t feel rushed or ignored.
Highly recommend SoftH20!
Details: Water softener (most common) • I already purchased the water treatment system • House
Water Treatment System Installation or Replacement
Cory F.
Jul 8, 2026
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Hired on Thumbtack
Stephen did a phenomenal job installing my new Reverse Osmosis system, and they even helped me figure out exactly what I needed to buy beforehand
Details: Reverse osmosis • I already purchased the water treatment system • Condo/Apartment
Water Treatment System Installation or Replacement
Kevin C.
Mar 24, 2026
•
Hired on Thumbtack
The technician was super fast and professional. My understanding the sink RO filter is working perfectly. Thanks team!
Details: Reverse osmosis • I already purchased the water treatment system • House
Water Treatment System Installation or Replacement
Credentials
Background Check
Paul Silva
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
We offer fair upfront pricing. We give a quote and it stands. We more than likely can beat out all competitors and still provide a great service and outstanding warranty!
What is your typical process for working with a new customer?
We like to talk to our customers to fid out exactly what they are looking for. We will
Provide education and help make a decision based on budget and targeting problems.
What education and/or training do you have that relates to your work?
We have Class III water treatment specialist that runs our installation crews and all of our guys have been trained for at least 2 years. Its so important to have educated guys installing your equipment. If they don’t understand the process of water treatment then how can they understand the installation?
