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Very professional company. Our experience was really good! They gave us an excellent quote that was was way more affordable then other companies that my husband and I contacted. They offered us amazing financing and we were approved the same day! They were able to install our Furnace the next day,The install crew were punctual and left everything clean. They gave a folder with all our paper work and registration already done for us. We highly recommend prime ac and heat!Jan 13, 2018Prime AC and Heat's reply
We would like to thank you for taking the time and writing such an awesome review! Being able to provide our customers with the best service is what we strive for. We look forward to serving you for many years to come! Thanks again for trusting us and allowing us to be your preferred air conditioning and heating provider.
Heating System Repair or Maintenance
Professional and reasonably priced. Will use again in the future for AC/heat work.Jan 20, 2018Verified
Central Air Conditioning Repair or Maintenance
Multiple experiences with George and he has been great each time.Feb 21, 2018Verified
I would like to thank Prime AC and Heat for their great service and professionalism.They arrived on time and seemed very knowledgeable. All of our questions were answered and the work that was required to be sure that our brand new system is ready for the hot Texas weather was done in just a few hours. A very good job.The entire experience with Prime AC was exceptional.May 22, 2018Review from Facebook
Replaced my furnace. Good service. Knowledgeable workers.Feb 6, 2018
License Type: Air Conditioning Contractor (TX)
- What should the customer know about your pricing (e.g., discounts, fees)?We offer competitive pricing on all heating and air conditioning repairs and replacements. We offer financing on replacements and offer discounts to seniors and veterans.
- What is your typical process for working with a new customer?When a new customers reaches out to us, we understand that they are looking for a provider that can listen and help with there concerns. That is why we offer same day service in most cases and are upfront with our pricing. No hiding fees and no overtime charges EVER! Once we have discovered and addressed our customers concerns we will send one of trained technicians to there home to fully diagnose and formulate a solution for the customer. We have flat-rate pricing so that means our customers will always pay the same price for the giving repairs needed. No making up charges on the spot. Our customers enjoy the convenience of paying with credit card, checks and or cash for any service needed. We dont just say 100% satisfaction guarantee just to say it. We want to make sure our customers are always happy, that is why we follow up to ensure we provided the absolute best service possible. If we have failed to and can not make it right with our customer we will refund 100% of their money! No questions asked
- What education and/or training do you have that relates to your work?All of our technicians complete yearly continue education from the state of Texas and our manufacture partners to insure we are always up to date with state, local and manufacture codes.