I liked ALMOST everything about working with Lift It Foundation Repair. 5 months later my concerns are with uncompleted parts of the project, line items from the signed and funded proposal, and from their Terms & Conditions.
The way I see it, if there is a line item on a proposal, and a price associated with that line item, and you pay as agreed, then that work should be done. Further, if your Terms & Conditions say you'll provide a Warranty Certificate upon completion, then you should provide one upon completion.
From their representative Chris, to the crew who actually did the work, they were pleasant to work with. Good guys, All. They were prompt, courteous and based on my limited experience, they did a good job. Their price was also fair and I think it was a good value overall.
This review does not mean I'm unhappy with the work that was done, because I am happy. I'm just concerned about the things that never happened, and the Warranty Certificate we never received.
The items that never happened represent about 30% of the total project budget. They are;
1) Plumbing Inspection $XXX.XX - NEVER TOOK PLACE.
("Have a licensed plumber scope the drain lines to verify that no breaks have occurred during the lifting process.) Note: If breaking or separation has occurred, Lift It will make recommendations for repair.")
2) Engineer Report (Post Repair/Final) $XXX.XX - NEVER TOOK PLACE.
3) Warranty Certificate $NC- NEVER PROVIDED.
("All Workmanship is guaranteed in accordance with the terms of this Proposal and the warranty certificate provided upon performance.")
For all I know, these are simply oversights, but it's been 5 months and there have been no follow-ups to see if the job was completed satisfactorily. Without a Warranty Certificate, I have no way to prove the work was ever done, except a cancelled check and a signed copy of their proposal.
If they had contacted me, I would have told them the same thing I'm saying now. The work they did was good, and I like their company, but I can't help but wonder if parts of their process, the warranty and post-repair parts, were never really going to happen anyway.
I would hire Lift It Foundation again, no question. But instead of paying for items on a proposal that they aren't really going to do, I'd rather just pay them the same amount for the things they are going to do.