CoolTrust Service

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Introduction

Why You Should Choose CoolTrust Service At CoolTrust Service, we understand that choosing an HVAC service provider is not just about solving a problem—it’s about entrusting a professional to enhance the comfort and safety of your home. Here’s why we believe CoolTrust is the right choice for you in Houston: Expertise and Reliability: Though CoolTrust Service was established 2 years ago, our team comprises highly skilled professionals each with over 10 years of experience in the HVAC industry. We are equipped with the knowledge and skills to handle any HVAC challenge effectively, ensuring reliable and consistent service every time. Customized Solutions: We recognize that every home and customer in Houston is unique. That’s why CoolTrust offers personalized HVAC service plans tailored to meet your specific needs and budget. Whether it’s routine maintenance, emergency repairs, or a complete system installation, we deliver solutions that are not only effective but also economical. State-of-the-Art Technology: Our commitment to quality means employing only the best equipment and the latest technology in the HVAC industry. This advanced approach allows us to diagnose and resolve issues more efficiently, saving you time and minimizing inconvenience. Exceptional Customer Service: At CoolTrust, customer satisfaction is at the heart of what we do. We pride ourselves on building long-term relationships with our clients by ensuring transparency, punctuality, and open communication throughout every interaction. Our friendly staff are always ready to assist, providing knowledgeable advice and addressing any questions you may have. Sustainable Practices: CoolTrust isn’t just about fixing problems; we’re about doing it responsibly. Our HVAC services are designed to optimize your system’s efficiency and reduce your environmental footprint, helping you save on energy costs and contribute to a healthier planet. Transparent Pricing: With CoolTrust Service, you face no hidden fees or surprise charges. We provide clear, upfront pricing before any work begins, so you know exactly what you’re paying for. Guaranteed Satisfaction: We stand behind our work at CoolTrust with a comprehensive satisfaction guarantee. If you’re not completely pleased with our services, we’ll do whatever it takes to make it right. CoolTrust isn’t just another HVAC company. We are a team dedicated to providing you with not just service, but peace of mind. Our commitment to excellence and customer satisfaction has made us a trusted partner in the Houston community. Call us today to learn more about how we can help you stay comfortable and secure in your home.

Overview

Hired 337 times

Background checked

18 employees

3 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Apple Pay, Cash, Check, Credit card, PayPal, Stripe, and Zelle.

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Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2024

Reviews

Customers rated this pro highly for responsiveness, work quality, and professionalism.

Good 4.4

88 reviews

5

83%

4

3%

3

0%

2

1%

1

13%

Read reviews that mention:

Beverley D.

Oct 30, 2024

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Hired on Thumbtack

Had an emergency with a shower and had to turn off water late at night , excellent service and very understanding . My go to plumbing service for any future plumbing needs !

Details: Yes, repair is urgent • No, the building is not currently flooded • Shower or bathtub • House

CoolTrust Service's reply

Thank you for your kind feedback! We're glad we could assist you during your emergency and appreciate your recognition of our service. We are always committed to providing prompt and professional solutions to ensure our customers' needs are well taken care of. If you have any future plumbing needs, feel free to reach out to us anytime. We look forward to continuing to serve you!

Plumbing Pipe Repair

Tim A.

Oct 7, 2024

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Hired on Thumbtack

Details: Repair • Attic • Outside • House

CoolTrust Service's reply

Central Air Conditioning Repair or Maintenance

Adenike S.

Sep 25, 2024

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Hired on Thumbtack

Details: Repair • Outside • Outside • House

CoolTrust Service's reply

Central Air Conditioning Repair or Maintenance

Cynthia L.

Jul 5, 2024

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Hired on Thumbtack

My AC wasn’t cooling and after waiting hours for a return call from my previous HVAC servicer, I decided to reach out to Cool Trust. They got back to me immediately and sent out a technician within the hour. Jay Yu explained everything that he was doing. After checking to make sure that the issue wasn’t the capacitor or wiring, it was subsequently determined that my compressor was burnt out. Based on the age of the unit it seemed more cost effective to replace the whole outdoor unit. Cool Trust sent me quotes for several different replacements/brands the same day. I researched them and they installed my selection the very next day. The house feels great again and so far all is well. I’m very pleased with the service!

Details: Repair • Attic • Outside • House

CoolTrust Service's reply

Thank you so much for your valuable feedback! 😊 We’re thrilled to hear that you were satisfied with our service. Providing top-quality AC repair services to every customer is our top priority, and your support is what keeps us going! If you ever need any assistance or have any questions in the future, feel free to reach out to us. We look forward to helping you again and keeping your home comfortable. Thanks once again for your trust and support! 🙏

Central Air Conditioning Repair or Maintenance

Ricardo B.

Jun 18, 2024

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Hired on Thumbtack

Details: Routine maintenance • The power is on, but the fan won't run • Attic • Ground floor • Townhouse

CoolTrust Service's reply

Central Air Conditioning Repair or Maintenance

Credentials

Background Check

Haibo Ding

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and competitive, tailored to ensure you receive the best value for your money. We offer free estimates on installations and service calls, with detailed quotes to avoid any surprises. Discounts are available for seniors, military personnel, and recurring customers. We charge a flat fee for standard services and provide detailed breakdowns for parts and labor on more complex jobs. Please contact us directly for any specific inquiries.
What is your typical process for working with a new customer?
Our process for working with new customers is designed to ensure your utmost satisfaction and comfort from start to finish. Here's how we do it: 1、Initial Contact: You can reach out to us via phone, email, or our website. We'll discuss your needs and schedule a convenient time for a consultation. 2、On-site Evaluation: We conduct a thorough on-site assessment of your air conditioning needs. This includes inspecting your current system (if any) and understanding your specific requirements. 3、Customized Proposal: Based on the evaluation, we provide a detailed proposal that includes equipment recommendations, an estimate of costs, and a timeline for installation or repair. 4、Approval and Scheduling: Once you approve the proposal, we schedule the work at a time that suits you best. We also provide information on how to prepare for the installation or repair day. 5、Execution: Our certified technicians will carry out the installation or repairs as planned, ensuring minimal disruption to your routine. 6、Follow-up: After the job is completed, we conduct a final check to ensure everything is working perfectly and provide maintenance tips. We also welcome any feedback to improve our service. We believe in building long-term relationships, so we strive to provide exceptional service from the first call to post-service follow-up.
What education and/or training do you have that relates to your work?
Our team is highly qualified, holding certifications that meet and exceed industry standards for air conditioning services. All technicians have completed rigorous training programs, including HVAC certification from accredited institutions. Additionally, we ensure ongoing education and training to stay up-to-date with the latest air conditioning technologies and methods. Our commitment to professional development ensures we can provide the highest quality service to our customers. Each team member also participates regularly in safety courses to ensure all operations are conducted safely and effectively.