Window Genie of Killeen

Killeen, TX

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About this pro

How does your service stand out?

We are a franchise based company with over 20 years of service. We have an extraordinary support team at the company headquarters. With that support, Im in business for myself but not by myself.

What do you enjoy about the work you do?

Customer interaction and seeing how pleased a customer is with the final results of service.

Location

Killeen, TX 76542

Years in business

19

Number of employees

6

Times hired on Thumbtack

24

Reviews

16 Reviews
  • Martin F. May 9, 2016
    Window Cleaning
    Verified Review
    Very happy with the result. Unfortunately, they did show up significantly earlier than what they were originally scheduled for and had to come back to finish the job.
  • Wayne H. May 6, 2016
    Gutter Cleaning and Maintenance
    Verified Review
    they did an excellent job cleaning the gutters. However, I think I was subjected to a bait and switch operation. Derick agreed to clean the gutters for $95. He came alone and started the job. After about an hour he told me he couldn't do the job for $95 and couldn't do the job by himself and would have to charge $189. Why he didn't survey the job and tell me upfront that he wanted more money I don't know. Anyway since he had already started I told him I would pay him $150. He sent three very good workers but I will not use them again.
    Eric S. May 11, 2016

    Wayne, Thank you for your review. We welcome all reviews as it provides transparency and only makes our team better as we meet or exceed customers’ expectations. We provided you gutter cleaning service last year on 3/25/2015 and the date of the most recent is 5/4/2016. Over a years worth of buildup of debris had accumulated. Your home is a high one story, over 3200 square feet with 75% gutters. Last year we cleaned your gutters for $120 and removed part of your system that was loose and cut it into 3 feet increments for disposal per your request. This is beyond our scope of work but it was done as a courtesy for you. This year you stated over the phone that your gutters were not as bad since we cleaned them last year and you thought it should be less than $120 and requested that we do it for $95. As a repeat customer I took your word and agreed to this price over the phone prior to personally inspecting. I arrived alone to provide service based on your description thinking that this will be a one man cleaning and would only take a couple of hours. Upon accessing your roof, I noticed all your gutters were excessively overflowing and proceeded to clean thinking that it was more of the brown seedlings from the trees budding. Upon further assessment, I noticed you had vegetation growing from your gutters as a result of over a years’ worth of buildup and your system was packed and moist as we have been getting heavy rain over the past weeks. I immediately stopped and explained to you that what you described to me over the phone was inaccurate and it would take me at least 5-6 hours to clean your gutters alone. I re-estimated that the cost would be at least $189 and highly suggested that you call and get more estimates before I proceeded. You stated since I was already there how about $150. I reluctantly agreed as this was below the price I presented to you, but since you are a repeat customer, I did and we rescheduled another day so I could have my technicians complete the service in a timely manner. Thank you for recognizing the excellent job that we did. It took 3 of my technicians 3 hours and a total of 10 trash bags of debris from your gutters all for $150? We also removed the trash at your request. Again, as a courtesy which is out of scope for us as well. Miscommunication, Yes; Bait and Switch, Absolutely Not. We will treat this situation as a training opportunity as we continue to strive toward 100% customer satisfaction. In the future, I'll not provide a final quote until job has been assessed. Eric Stewart Owner/President Window Genie of Killeen

  • Theresa G. Apr 29, 2016
    Window Cleaning
    Verified Review
  • Bobbie B. Mar 22, 2016
    Window Cleaning
    Verified Review
    Pressure washed house and cleaned windows. Good job. Very courteous.
  • Joe S. Mar 4, 2016
    Window Cleaning
    Verified Review
    Great job
  • Lorra G. Feb 20, 2016
    Window Cleaning
    Verified Review
    No Show
    Eric S. Feb 22, 2016

    Thank you for taking time to review our company. We are so sorry that your appointment was dropped from our schedule. We have switched over to a new software and there have been a few descrepancies. Unfortunately your scheduled appointment was one that did not carry over. This is not the practice of our company and we take pride in providing excellent customer service. In the future we will complete a more thorough review of our schedule to prevent these types of mishaps and inconvenience to our clients. Again, thank you for taking the time to post a review that will help in improving our operations. Eric Stewart Owner/President Window Genie of Killeen

  • Ted M. Sep 8, 2015
    Pressure Washing
    Verified Review
  • Jay P. Jul 31, 2015
    Gutter Cleaning and Maintenance
    Verified Review
  • Jennifer B. Jul 6, 2015
    Window Treatment Installation or Replacement
    Verified Review
    Mr. Stewart came and installed all my curtain rods. He also came at a later date with two of his employees and tinted my windows. The curtain rods look great and he did an awesome job with the tint. I would recommend him to my friends and family. He is professional, respectful and friendly.
  • David H. Mar 26, 2015
    Pressure Washing
    Verified Review
    We had Eric come out to power wash our back patio and front porch. Eric and his team arrived on time, were very professional and did great work. I will most definitely use them again if the need arrises.
  • Constance L. Mar 22, 2015
    Window Cleaning
    Verified Review
    Having clean windows in my house really make a difference. I got the windows cleaned inside & out, tracks & screens & they look great!!! Really enjoying our view now :-)
  • Sue C. Mar 22, 2015
    Gutter Cleaning and Maintenance
    Verified Review
    The team was extremely efficient and did an outstanding job, I will definitely use them again and recommend their sevices!!
  • Linda M. Mar 19, 2015
    Window Cleaning
    Verified Review
    I ended up paying more than their estimate, even though I had them skip doing the upstairs windows (inside). Not sure why not washing 4 rooms would result in a bigger bill. They did replace a light bulb for me that needed a ladder. It had been out a while and I appreciated that.
  • Su P. Mar 13, 2015
    Gutter Cleaning and Maintenance
    Verified Review
  • Tonya R. Feb 16, 2015
    Window Cleaning
    Verified Review
    They were prompt and courteous. I received a full explanation of the service and the work was performed diligently and expediently. This was my first professional window cleaning service and i was very impressed with the professionalism and the wonderful results. I would definitely recommend and use this service again. Thanks Window Genie of Killeen!
  • Michelle E. Dec 30, 2014
    Window Cleaning
    Verified Review
    Got an appointment when I wanted it. Very professional and did an excellent job. I will definitely use them again

Q&A

What is your typical process for working with a new customer?
Asking all the right questions. Whats important to you is important to us
What education and/or training do you have that relates to your work?
3M window film training. Window restoration training
What types of customers have you worked with?
Window Cleaning, window tinting, window restoration, gutter cleaning, pressure washing, holiday lights
What advice would you give a customer looking to hire a provider in your area of work?
Insured & bonded. Employee background checks are critical these days. ID Badges for to ease anxiety of who is approaching your door. Ratings and history of business.
What questions should customers think through before talking to professionals about their project?
We are all about quality of service versus quantity of sales. Quantity can be a major distractor from fantastic customer service. I treat a customer as if I had made a call to myself.