Pro Masters Painting And Remodeling
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Introduction: Pro masters painting is your one stop Place to do Office or home renovations Because we don’t use 3rd people to do the work we do it all Our self I’m the owner and operator Customer satisfaction always
Overview
Hired 6 times
Background checked
1 employee
5 years in business
Payment methods
Cash, Check, Credit card, PayPal, Square cash app, Venmo, Zelle
Featured Projects
79 photos
Paint
Holiday Lighting Installation and Removal
Reviews
Customers rated this pro highly for work quality, professionalism, and responsiveness.
4.0
4 reviews
5
75%
4
0%
3
0%
2
0%
1
25%
Randy E.
Fence and Gate Repairs
Although I was only able to choose 3 out of the 5 review items, they met all 5 in how they provided quick and excellent service in repairing/installing my fence post.
Will definitely use them again for sure!
Thanks!
Pro Masters Painting And Remodeling's reply
Thank you and happy holidays !
Nov 22, 2021
·Verified
Chasity A.
Exterior Painting
Pro Masters did such a phenomenal job on painting the garage door for us . I highly recommend them for any project you need done . Great guy and great prices !!
Nov 8, 2021
·Verified
Wendy S.
The detail to the painting of my wrought iron fence was exceptional. Any question I had was met with trustful, professional, and a warm personality. I enjoyed working with Dennys so much and highly recommend his services.
Aug 1, 2021
Savannah R.
Exterior Painting
AN ABSOLUTE DISASTER.
----------Summary----------
▪︎Painted over old, flaking paint. I understood that it would not be perfect and old paint would show through some, but not like it ended up.
▪︎ Did not communicate about any issues or questions.
▪︎Painted over WET ROTTING WOOD instead of telling me about his findings so I could fix it.
▪︎ "Hand painted windows" and "caulking cracks and issues where needed" meant slapping paint and caulking on, no clean up, paint and caulk on the windows,, WINDOWS XAULKED AND PAINTED CLOSED and caulk all over the brick.
▪︎Refused to acknowledge his bad work saying for the price it was fine.
▪︎ Even after telling him of my dissapointment, and before I got a good look in depth, he said his work was fine. I paid him in full, even though the work was subpar (absolutely terrible once I got a close look.) He was rude after that, even calling me "boss" when I called to clarify things.
▪︎I sent photos and video which he denies is bad or was a issue he caused.
▪︎I asked for a partial refund of $500 to buy supplied to fix his work myself. He threatened to take me to small claims court, then refused to commit or make contact with me and refused to send any signed documentation (illegal to docso) or photo proof of issues before he worked on it.
Overall it was a f**king disaster and I wish I never hired him. Awful.
Please see the photos (and video if this let's me) to see. They speak volumes.
------More Detailed account----
I hired Dennys and his team to paint the siding of my old 1950s home. It has flaking paint he was fully aware of.
He offered to do it for $1180 after seeing it and my explaining the quality I wanted. I offered $1380 as a bonus to do a good job as I felt the price was a bit low.
Why things were terrible:
▪︎ He told me he would power-wash off as much paint as he could, which I assume he did. He left early due to a family emergency.
▪︎Day 2 he came with help to patch, caulk, and fix issues that would show through the new paint.
He was to do:
▪︎Calking of any cracks and rough edges of beams, caulk and hand paint the windows, and said he would peel and sand small places as he went if he felt it would show through.
He did not do the peeling or sanding, caulked and painted my windows CLOSED as well as did a really bad job, leaving the windows unfinished and painted straight on old paint and caulking. They caulked some, but please see the images. They. are. awful.
▪︎Day 3 was painting. My husband and I pointed out many issues including bald spots you could see old paint through, drips, large patches of painted over flaked paint, they even painted over WET AND ROTTING WOOD. If I knew, I would've dried and patched it beforehand, but they decided to say nothing. Super bad communication all around.
.......Final thoughts........
Paint is worse than before and coming off with just my fingers.
There is caulk on my brick.
The windows are all caulked shut.
Windows are worse than they were before.
The paint has cracks in it that will let water in and is flaking off which he claimed wasn't his problem.
He said he did a great job for the cost and said the quality I wanted would've been much more. He saw the houses condition and quoted me LOWER than I paid him.
During my last walk through and during the project itself, my husband and I asked a lot of questions and pointed out lots we were unhappy with. Dennys blew them off saying, for the price, he did a good job. From the street it looked good, aside from the windows which were so bad they were obvious from even that far, but any closer is garbage.
I hired him to save time as I can do that myself, but in the end I'll have to Redo the work myself.
I asked for a partial refund of $500 to buy materials to fix his work. He refused and threatened to take me to small claims. He won't give me documentation for our contract, which is illegal.
As soon as he got the check (before I did a deeper check of his work) he went from nice to rude in a snap. I even called to talk it out at one point and he answered the phone "Hey, Boss." Like, really?
No professionalism. No paperwork. Not sure if he's even licensed as I didn't ask.
Do not hire this guy. He will completely F**k you over.
Pro Masters Painting And Remodeling's reply
I’m the owner of my painting company I’m sorry to heard your false statements but I wish you the best In Future projects. My best wishing a to you sincerely I have a documents and text messages from where we agree to price and those pictures are from where you came and scrape off yourself after I have walk the job with you and your husband. You can go to Dallas records and find my registration for my business ect, I have witnesses that can back my statement how damage was house.
I send you invices and estimates prior and after We finish. I left job after because my had accident but the power washing was done and after you power wash a house you can’t do anything because is recommend to let dry the wood siding prior the following next prep. I have pictures where those areas you show in here were not done when I told you home was done or you wouldn’t hand me that check ? You accusing me with false statements and that’s why I’m writing this because is not fair for us as owner to get hurt with reviews which if they were tru I understand but Tbis case is not tru. I said what is tru. Like I told you before savannah I power wash it prep it and I painted. According to the estimate you received from me you gave me the okay you didn’t give the offer to give me extra we agree both that if you wanted to paint the inside of the window trims it would be more and I I told you this prior you agree to the total . Like I say you making false statements. I have over 9 years of experience and I this is the first time I got a bad review. Also I can provide my reviews and References upon request at any time !
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Nov 17, 2021
·Verified
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Dennys Umana
FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
The price is giving before start the project Add on can happen during work process as unexpected items can pop up Discounts will be giving upfront underlined on the estimate
- What is your typical process for working with a new customer?
Tell them the process step by step how the work will be done each day. So they know what to expect to get the job done.
- What education and/or training do you have that relates to your work?
lead base certified