Kela and her Husband first came and saw my entire house, I showed them exactly what needed to be done, what needed cleaning and she agreed.
I even discussed the fact that we would like to hire them for biwkly cleaning and she told us her rate of $ 30 / hr to which I agreed as well.
This is the rate written on her thumbtack profile as well.
They were very responsive, punctual and did a very good job with the cleaning, however as they are only 2 people, they took 7 hours to do the downstairs of my house, which was also ok with me as they did a good job and it was their first time in my house so it was understandable.
When I called to schedule next cleaning within the same wk, Kela changed her rate to $40/ hr for no specific reason. She told me that I had written in thumbtack that I need “ organizing “, however when she personally visited my house, I exactly told her what needed to be “ cleaned “ and she agreed.
I would have certainly hired Kela’s services again but what concerned me was the change of rate per hr and the time that it took for them to clean. If both the rate per hr is high and there are only 2 people to clean, then obviously a customer would have to pay much more. I found other Housekeepers who also do a very good job but they have a contract and they don’t change the quote at different times. This is the reason I deducted a star as we feel it is unprofessional to change rates after an agreement and also when they knew that I was interested in hiring them for regular cleaning service.