FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
100% Plumbing DFW - Flat Fee Pricing FAQ Pricing Structure What is flat fee pricing for plumbing services? Flat fee pricing means you pay a predetermined, fixed price for specific plumbing services rather than an hourly rate. With 100% Plumbing DFW, you'll know the exact cost upfront before any work begins, eliminating surprises on your final bill. How does 100% Plumbing DFW determine flat fee prices? Our flat fees are based on the specific job requirements, complexity, materials needed, and industry standards. We provide transparent pricing that covers labor, basic materials, and our service guarantee. Each quote is customized to your specific plumbing needs. Are there any hidden fees or additional charges? No hidden fees. Our flat fee pricing includes all standard labor and basic materials needed for the job. However, if unexpected complications arise or premium materials are requested, we'll discuss any additional costs with you before proceeding. Do you offer free estimates? Yes, 100% Plumbing DFW provides free, no-obligation estimates. Our technicians will assess your plumbing issue and provide a detailed flat fee quote before starting any work. Service Coverage What types of plumbing services are covered under flat fee pricing? Our flat fee pricing covers a wide range of services including: Drain cleaning and unclogging Toilet repairs and replacements Faucet and fixture installations Water heater services Pipe repairs and replacements Leak detection and repair Garbage disposal services Emergency plumbing repairs What areas does 100% Plumbing DFW serve? We serve the entire Dallas-Fort Worth metroplex, including Dallas, Fort Worth, Plano, Irving, Arlington, Garland, and surrounding communities. Contact us to confirm service availability in your specific area. Do you provide 24/7 emergency services? Yes, we offer emergency plumbing services with flat fee pricing. Emergency calls may have different pricing due to after-hours service, but the cost will still be quoted upfront before work begins. Payment and Guarantees What payment methods do you accept? We accept cash, checks, and all major credit cards. Payment is typically due upon completion of services, though we may offer financing options for larger projects. Do you offer any guarantees on your work? Yes, 100% Plumbing DFW stands behind our work with service guarantees. Specific warranty terms vary by service type, but we ensure customer satisfaction and will address any issues promptly. What if the problem isn't fixed after service? If the original issue persists after our service, we'll return to address it at no additional charge within our guarantee period. Your satisfaction is our priority. Scheduling and Process How do I schedule a service appointment? You can schedule through Thumbtack, ****************, or visit our website. We'll arrange a convenient time for your free estimate and service. What should I expect during the initial consultation? Our licensed technician will assess your plumbing issue, explain the problem, and provide a detailed flat fee quote. We'll answer all your questions before beginning any work. How long do typical plumbing jobs take? Service time varies by job complexity. Simple repairs might take 1-2 hours, while installations or major repairs could take several hours or require multiple visits. We'll provide a time estimate with your quote. Special Considerations What if additional problems are discovered during service? If we discover additional issues during service, we'll stop work and discuss the situation with you. Any additional repairs will be quoted separately, and you can choose whether to proceed. Do you handle both residential and commercial plumbing? Yes, we provide flat fee pricing for both residential and commercial plumbing services throughout the DFW area. Are your technicians licensed and insured? All 100% Plumbing DFW technicians are fully licensed, bonded, and insured. We maintain all required certifications and carry comprehensive liability insurance for your protection. What if I need to cancel or reschedule my appointment? We understand schedules change. Please contact us as soon as possible to reschedule. We appreciate advance notice and will work with you to find a convenient alternative time. Getting Started How do I get a quote for my plumbing needs? Simply contact us through Thumbtack with details about your plumbing issue. We'll schedule a free consultation to assess your needs and provide a comprehensive flat fee quote. What information should I provide when requesting service? Please describe your plumbing issue in detail, including location, symptoms, and any attempted repairs. Photos can be helpful for initial assessment. The more information you provide, the better we can prepare for your service call. Why choose 100% Plumbing DFW for your plumbing needs? Transparent flat fee pricing with no surprises Free estimates and consultations Licensed, experienced technicians Comprehensive service guarantees Serving the entire DFW metroplex Emergency services available Commitment to quality and customer satisfaction For additional questions or to schedule your free estimate, contact 100% Plumbing DFW through Thumbtack or ****************. We're here to solve your plumbing problems with honest, upfront pricing you can trust.
- What is your typical process for working with a new customer?
Here's 100% Plumbing DFW's typical process for working with new customers: Our Step-by-Step Process for New Customers 1. Initial Contact & Consultation You reach out through Thumbtack, phone, or our website describing your plumbing issue We schedule a convenient time for a free, no-obligation consultation Our customer service team gathers initial details about your plumbing needs 2. On-Site Assessment A licensed technician arrives at your scheduled appointment time We conduct a thorough inspection of the plumbing issue We explain what we find in clear, understandable terms We answer all your questions about the problem and potential solutions 3. Transparent Pricing We provide a detailed flat fee quote that covers all labor and standard materials The quote is presented in writing with no hidden fees or surprises We explain exactly what's included in the service You have time to review and ask questions before deciding to proceed 4. Service Authorization Once you approve the quote, we'll schedule the work at your convenience For simple repairs, work often begins immediately if you choose For larger projects, we may schedule a return visit with necessary materials 5. Professional Service Delivery Our technician completes the work according to industry standards We keep the work area clean and respect your property We test all repairs to ensure everything functions properly We walk you through the completed work and provide any necessary maintenance tips 6. Final Review & Payment We review all completed work with you Payment is processed (cash, check, or credit card accepted) We provide documentation of services performed and warranty information We ensure you're completely satisfied before leaving 7. Follow-Up & Guarantee We stand behind our work with service guarantees If any issues arise within the warranty period, we'll return at no charge We're available for any questions or future plumbing needs What Makes Our Process Special: No surprises: You know the exact cost before work begins Licensed professionals: All technicians are fully licensed and insured Quality guarantee: We stand behind every job we complete Respectful service: We treat your home and time with respect Clear communication: We explain everything in terms you can understand Emergency Services: For urgent plumbing issues, we can expedite this process while still maintaining our commitment to upfront pricing and quality service. Our goal is to make your plumbing experience as stress-free as possible, from the first phone call to the final handshake.
- What education and/or training do you have that relates to your work?
DFW technicians have: Education & Training Credentials Licensing Requirements All technicians hold current Texas plumbing licenses as required by state law Master Plumber licenses for senior technicians and supervisors Journeyman Plumber licenses for field technicians Apprentice plumbers work under direct supervision of licensed professionals Formal Education Technical school certificates in plumbing technology and systems Community college coursework in plumbing, pipefitting, and related trades Continuing education courses to maintain licensure and stay current with codes Specialized Training Manufacturer-specific training on water heaters, fixtures, and equipment Drain cleaning and hydro-jetting certification Leak detection equipment training Backflow prevention certification Gas line installation and repair certification (where applicable) Safety Certifications OSHA safety training for construction and plumbing work Confined space entry training Hazardous materials handling certification First aid and CPR certification Ongoing Professional Development Annual license renewal requiring continuing education hours Regular training on new plumbing technologies and techniques Code update seminars when plumbing codes change Customer service and communication skills training Apprenticeship Programs Completed formal apprenticeship programs (typically 4-5 years) On-the-job training under experienced master plumbers Classroom instruction combined with hands-on experience Industry Experience Years of practical field experience in residential and commercial plumbing Experience with both repair work and new installations Familiarity with DFW-area plumbing challenges and local building codes Quality Assurance Background checks and drug screening for all technicians Regular performance evaluations and skill assessments Customer feedback integration into ongoing training programs Our commitment to proper training and education ensures that every 100% Plumbing DFW technician can handle your plumbing needs safely, efficiently, and according to all applicable codes and regulations. We invest in our team's ongoing education because your satisfaction and safety depend on it.