It’s free with no obligation to hire
Current Top Pro
Hired 648 times
28 years in business
Cash, Check, Paypal, Venmo, Zelle
Currently a Top Pro
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jan - Jun
Jul - Dec
Photos and Videos
For Harry Stein Re: STEIN SOLUTIONS, His knowledge is beyond compare, the best Pro I have ever had the pleasure to meet and work with, now on to my computer, it was very sick, at the end of 3.5 hours he made my computer well, I was concerned about losing my QB company files, but he resolved my issues. I have one more i am going to have Stein Solutions repair, Again THANK YOU HARRY Talk to you on Monday. Pamela C. Wards Tools St. Charles Mo.Sep 15, 2019Verified
Harry responded quickly and identified and repaired the problem, providing a clear explanation of what he was doing and the results,Dec 23, 2019Verified
HARRY WORKED VERY HARD TO HELP ME FIND A SOLUTION TO MY COMPUTER PROBLEMS!! WHEN HE REALIZED IT WAS A HARD DRIVE FAILURE, HE TOLD ME EXACTLY WHAT TO DO AND HOW TO HAVE IT REPAIRED. HE ONLY CHARGED ME FOR THE CONSULTATION. WHAT A KIND AND HONEST MAN!! THANK YOU, HARRY!!Dec 12, 2019Verified
Stein solutions was Excellent in the services he performed on my computer. I highly recommend him for any repairs needed on Computers. His knowledge was outstanding & he was very professional. He was fantastic. And 5 Stars Plus !Aug 31, 2019Verified
Very responsive. He fixed my problems and did a thorough examination of my system and made several repairs that were needed. Will highly recommend to friends and clients.Jan 13, 2020Verified
- What should the customer know about your pricing (e.g., discounts, fees)?My price is a flat fee (parts are sold at my cost) and includes interview for constructing a forensic timeline, performance tuning, malware/virus removal, uninstalling unnecessary applications, reducing committed RAM memory footprint, security checkup, manual inspections (scheduled tasks, services, event logs, indexing, etc., resource monitoring), system integrity checks, memory and disk diagnosis, network troubleshooting (DNS, latency, congestion, network retransmissions, speedtest), full documentation on all of the above results and full mentoring on how the customer got in trouble and how to prevent the issue(s) from re-occurring. I also freely offer advise on any topic. To my competitors: you are being totally disingenuous and serving up mediocrity if you honestly believe you can walk up to a customer computer (or remote in) and get this work done properly in anything less than *4* hours. You are scamming them. Period. Plain and simple. This means YOU! How do I know this? Because I have had to clean up after almost all of you, with hundreds of customers. I can count on two hands the number of Thumbtack professionals across the country I have respect for. They all have a 4.9 or 5.0 average. They don't have multiple 1-star and 2-star reviews. Almost all 5s. They don't charge $50 to $100 for a password reset but freely recommend the customer go to Best Buy and get it done for $29. See my reviews. There is only one way to do the job, and that is to do it right and do it ethically and not charge a nickel if you don't fix the problem. I have bad news for novice technicians: IT TAKES TIME TO DO THINGS RIGHT. For my future customers: don't believe a word anyone says when they tell you otherwise.
- What is your typical process for working with a new customer?Every new customer is a new experience. We speak for 15 to 30 minutes and I describe how things will go in the best and worst case and then I remote in and begin to go through my extensive checklist mentioned earlier. I do this over the course of as many hours and perhaps days as necessary -- always working around the customer schedule and respecting their sense of urgency and/or time pressures. I either work alone or with the customer on the phone: it's always their choice (some love to learn; others can be overwhelmed). At the end, I need to review my documentation to show them the results and make any recommendations about how they should manage their computer going forward.
- What education and/or training do you have that relates to your work?I read endless articles from the top security experts across the country and am continuously evaluating third-party tools and observing in amazement how little they can do to stop the onslaught of malware. However, these companies (Norton, Symantec, Avast, Kaspersky, AVG, TrendMicro) are most appreciated as they are a perfect complement to an educated computer user. I have a Bachelor's Degree double majoring in Computer Science and Mathematics at the University of Pittsburgh where I grew up (however I have been a 25+ year resident in my home in Texas).