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Current Top Pro
Hired 737 times
28 years in business
Cash, Check, Paypal, Venmo, Zelle
Currently a Top Pro
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jul - Dec
This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:
Maintain 6 feet of distance from customers
Wear masks during the job
Photos and Videos
Computer not turning on,
Slow computer performance,
Virus or malware,
System error or blue screen,
Troubleshooting needed to determine issue
First time user on Thumbtack. Unaware of how it worked. A very kind gentleman by the name of Harry Stein, called me and wanted to help me with my "Blue screen of Death." Honest, the word "remotely" scared me. I thought the repair needed to be local. From the start this man was honest, professional, calming, patient and highly knowledgeable. I saw his reviews as being the number 1 computer repair person on Thumbtack. He is number 1 for a reason. After we spoke, I did become his client. Mr. Stein is patient, kind, and honest, with unbelievable communicational skills and a good man. He spoke words that I could understand. He not only wanted to repair my dead computer but also wanted to "teach" me what was wrong and how to repair it. He did repair one laptop. I am sending him another laptop to repair. His fee is purely honest and fair and never asked for money upfront. It is obvious that his passion is teaching clients and repairing computers. His calm demeanor eased my fear of losing all that was on that laptop. He took his time to help me. Never became frustrated with my lack of knowledge. Do not be afraid that he is in another town. It was such a pleasure working with Mr. Stein who only wants to help people and he cares about you and your computer issue. Mr. Stein is the kind of person that is rare to find in this moment of life. I highly recommend Mr. Harry Stein for repairing your computer and more. I will only use this man to repair all of my crashed computers. Thank you Mr. Stein.Aug 29, 2020Verified
not only Mr Stein is an expert and his subject matter and knows his job but I also has additional qualities that you rarely find at once in a technician. very professional : calm well spoken and know what to ask over the phone as initial diagnosis over the phone .He take note!! he even run me trough some troubleshooting steps to help get my computer going . Very Responsive: knew how much i am in need of my laptop , and was able to collected in less than 24 hrs. work quality : I work for a German Company and I though we have the best work quality and process. Mr Stein seats in the same level . kept me updated with all the steps of troubleshooting and fix by emails text and calls .emails where coming out late in the night and I mean late very late ! he went above and beyond and made me feel that my computer is in good hands . Part replaced and I got it back . very happy . price for the repair and especially the experience to deal with Mr Stein well deserved .May 6, 2020Verified
WOW! I have used a couple of different companies for computer repairs and have NEVER received this level of expertise, guidance, education, and thoroughness! Stein Solutions is TRULY your computer solution! I highly recommend Stein Solutions and Mr. Stein you have created yourself a customer for life! If I had to rate my experience from 1-10 (1 being poor and 10 being the best experience of my life), I'd have to give Stein Solutions a solid 20!Apr 4, 2020Verified
Mr. Stein made contact immediately regarding my home computer issue. He explained what his service is, what he does and the fee involved and the approximate time it would take to fix the issue. I wasn't made to feel as if I was computer illiterate. He did a ton of information gathering and explanation before he remoted in to assess and repair my computer. He was able to fix the issue and I was so well informed about security and how to keep my computer and personal information protected that moving forward I can use the computer and use it with proper security in place. In the end Mr. Stein did exactly what he said he would do, I was treated with respect and for what I received, it was worth the time and expense. I wish that all customer service experiences were modeled after Stein Solutions. Respectfully, CamMar 2, 2020Verified
My computer was a complete mess couldn’t start windows and the built in repair mode failed. I went on line looking for software repair and found Harry which turned out to be my lucky day. Right from the first Harry gave me confidence that the problem will be solved. I have been using computers for many many years and met a lot cf computer geeks Harry is one of a kind he not only fixed this computer but he speeded it up and gave me numerous tips to avoid future problems . Anyone who deals with Harry will be satisfied if Harry can’t it, it can’t be doneMar 1, 2020Verified
- What should the customer know about your pricing (e.g., discounts, fees)?My price is a flat fee (parts are sold at my cost) and includes interview for constructing a forensic timeline, performance tuning, malware/virus removal, uninstalling unnecessary applications, reducing committed RAM memory footprint, security checkup, manual inspections (scheduled tasks, services, event logs, indexing, etc., resource monitoring), system integrity checks, memory and disk diagnosis, network troubleshooting (DNS, latency, congestion, network retransmissions, speedtest), full documentation on all of the above results and full mentoring on how the customer got in trouble and how to prevent the issue(s) from re-occurring. I also freely offer advise on any topic. To my competitors: you are being totally disingenuous and serving up mediocrity if you honestly believe you can walk up to a customer computer (or remote in) and get this work done properly in anything less than *4* hours. You are scamming them. Period. Plain and simple. This means YOU! How do I know this? Because I have had to clean up after almost all of you, with hundreds of customers. I can count on two hands the number of Thumbtack professionals across the country I have respect for. They all have a 4.9 or 5.0 average. They don't have multiple 1-star and 2-star reviews. Almost all 5s. They don't charge $50 to $100 for a password reset but freely recommend the customer go to Best Buy and get it done for $29. See my reviews. There is only one way to do the job, and that is to do it right and do it ethically and not charge a nickel if you don't fix the problem. I have bad news for novice technicians: IT TAKES TIME TO DO THINGS RIGHT. For my future customers: don't believe a word anyone says when they tell you otherwise.
- What is your typical process for working with a new customer?Every new customer is a new experience. We speak for 15 to 30 minutes and I describe how things will go in the best and worst case and then I remote in and begin to go through my extensive checklist mentioned earlier. I do this over the course of as many hours and perhaps days as necessary -- always working around the customer schedule and respecting their sense of urgency and/or time pressures. I either work alone or with the customer on the phone: it's always their choice (some love to learn; others can be overwhelmed). At the end, I need to review my documentation to show them the results and make any recommendations about how they should manage their computer going forward.
- What education and/or training do you have that relates to your work?I read endless articles from the top security experts across the country and am continuously evaluating third-party tools and observing in amazement how little they can do to stop the onslaught of malware. However, these companies (Norton, Symantec, Avast, Kaspersky, AVG, TrendMicro) are most appreciated as they are a perfect complement to an educated computer user. I have a Bachelor's Degree double majoring in Computer Science and Mathematics at the University of Pittsburgh where I grew up (however I have been a 25+ year resident in my home in Texas).