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Stein Solutions
Stein Solutions

Stein Solutions

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Introduction: Note although I am in Mckinney, TX some 90% of my customers are nationwide. I am hired by so many here (#1 in the nation) because I don't hide from you the truth of what really has to be done. And doing that has two ingredients (1) spending a lot of time with you and your PC and (2) being a very smart :- ) and caring person. I'll start and end my introduction with this Bible verse: “Do not withhold good from those who deserve it, when it is in your power to act.” (Proverbs 3:27) I spend close to 5 to 7 solid hours on your PC going through it with a fine tooth comb. Some to all of it alone, some to all of it with you alongside if you have time and desire to be extremely mentored. I always work around your schedule and the work might be broken up into "chunks" -- whatever it takes to do it right. If someone else does it all in 1 to 2 hrs I assure you they have omitted important tasks. My competitors know how to skip important details -- this is a form of risk management they engage in that I consider unethical. Perhaps it is ignorance, perhaps it is greed. I cannot plead ignorance and I am not greedy. Thus I am bound to do everything I know is appropriate but I cannot possibly charge for all my time to do it right. So I choose not to. I fully document everything I do and review and teach you what I did at the end (or along the way) and focus on how to keep your computer maintenance free and security safe. For example, I go over with you the dangers of keeping un-encrypted passwords in browsers and pointing you in the right direction - a task that takes 30-45 minutes of my time. I 100% guarantee you this is more important than any of your immediate issues and give you real world examples why and the consequences of my competitors avoiding this topic (because it takes time they don't care to give you). They think "what you don't know doesn't hurt you". They could not be further from the truth. While I play four-dimensional chess teaching you, they play tiddly-winks :- ) (one of my favorite customers urged me to use this line :- )). How can I prove all this to you? Simple: read my last 30 or so reviews! Or look me up on LinkedIn. Then look at any of my competitors and sort their reviews by *lowest rated* and it might scare you. My checklist is extensive and simply takes time to complete -- this includes studying Windows event logs, network behavior troubleshooting, browser and windows tweaks, deep forensics for well-hidden or unnecessary processes, nudging you past broken or out-of-date Windows updates, etc. I leverage tools only used by the most knowledgeable troubleshooting experts (autoruns, procexp, procmon, etc.). I have mastered these tools and understand how Windows works under the hood. I never use ccleaner and seldom use MalwareBytes and if you hire me I will teach you why -- it boils down to this: security and performance tuning requires painstaking and expert *manual* intervention and training and my competitors choose to use tools designed for amateurs and incapable of doing what only an expert can do manually. If they are lucky, these tools will give you an immediate improvement - but you will learn close to nothing from the experience. And absent will be the much-needed extensive checkup you have no idea you sorely need and which they simply avoid or are incapable of providing. While they *know* you don't know any better, my goal is full disclosure of everything of importance for you to know. As stated earlier, your immediate issue is often the least of your problems. You deserve to know and learn about EVERYTHING that is wrong so you can enjoy your PC moving forward and perhaps even share the knowledge with others. Since I also focus on training ("50% of security is "education"), you will learn enough to *almost* never get in trouble again. All for a very low flat fee. It's a journey and giving so much of my time to help eradicate evil software, evil scammers, etc. is a personal mission of mine to benefit as many people as possible, one customer at a time. I only truly wish and pray my competitors would feel burdened and inspired to do the same. MORE: I love helping and teaching people. I assess and steer people away from purchasing a new PC or paying a lot for very little here on Thumbtack. My flat fee may seem high, but can almost 700 smart customers be wrong? From 100s of miles away, if possible, I will teach you how to migrate from one version of Windows to another (for example, Windows 7 to Windows 10) the proper way (if my competitors do not create a separate ISO on a thumb drive and backup your files and tell you you will need to re-install all apps, then THEY ARE TAKING A DANGEROUS shortcut - my approach takes more time and and 100% safe and no viruses or "crud" will follow and linger as can happen with their "quick-and-dirty" approach) . I will teach you how to add physical RAM, clone a disk drive, switch from HDD to SSD, etc. Or steer you into how to get the help you need if we can't do it remotely. I also help people who have been involved in Internet scams and criminal activity by assessing and documenting what damage was done and if possible, getting them refunds. I advise them on remedial action and teach them about the importance of a password manager and two-factor authentication. I am sensitive to people being vulnerable and try to empower them to confidently prevent that. Even here my approach is different -- my approach forces you to err on the side of caution and teaches you why you must take painstaking steps to remedy the situation -- this alone takes a couple of methodical hours. Shortcuts will put you in regret. I enjoy communicating with people and mentoring them such that they both understand how they got into trouble and how to nearly permanently prevent it from happening again. For example, relying on your anti-virus and scanners will only find 50% of malware since the other 50% are "in the wild" (new) and will take months to be discovered. Some bad apps or browser extensions will be undetected for years. Thus, I teach you how to "extreme" vet these -- yet another time consuming item of great importance. Every new (undiscovered) virus I have removed was *undetected* by the mainstream anti-virus running on the PC which is further proof the bad guys are ahead of your typical Thumbtack professional and are well aware what tools they use -- but my message to those viruses is this: you can run but you can't hide from Harry Stein :- ). I also have a glowing letter of recommendation from the head of CERT which is the cyber security organization funded by the DHS. My passion is to help people who have been victimized -- be it scammers or the quality of Microsoft updates which as most know, has somewhat deteriorated in years 2019-2020. Finally, I do this as a ministry of service for my faith in Jesus Christ, my Lord and Savior who has placed me under compunction to give back my time and skills to people in distress. "Unto those whom much is given, much is expected!" Please, please do not mistake any of this message for arrogance -- instead it's sincerely a **passion** to act out my desire to serve people! Ultimately, if I manage to bless you it is as much or more me who receives blessings right back! “Do not withhold good from those who deserve it, when it is in your power to act.” (Proverbs 3:27) Lets go!
Overview

Current Top Pro

Hired 786 times

Background checked

2 employees

29 years in business

Payment methods

Cash, Check, PayPal, Venmo, Zelle

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Currently a top pro

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

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Jan - Jun

This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:

Maintain 6 feet of distance from customers

Wear masks during the job

Featured Projects

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Specialties
Computer issue

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Reviews

Customers rated this pro highly for professionalism, responsiveness, and work quality.

Exceptional 5.0

683 reviews

5
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Keith N.

Computer Repair

Harry is THE BEST.....He is VERY knowledgeable about so many things about computers and would HIGHLY recommend him. He repaired my SLOW running Windows XP system the same day he contacted me. The price he charges for what he does is incredible and not sure how he makes any money.
Feb 24, 2021
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Verified
Charles R.

Computer Repair

I was very pleased with Harry's work. He responded promptly to my request, was very approachable and knowledgeable and met my expectations for computer repair at a reasonable cost. I can recommend him wholeheartedly for your needed computer services.
Jan 16, 2021
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Verified
Joanne V.

Computer Repair

First time user on Thumbtack. Unaware of how it worked. A very kind gentleman by the name of Harry Stein, called me and wanted to help me with my "Blue screen of Death." Honest, the word "remotely" scared me. I thought the repair needed to be local. From the start this man was honest, professional, calming, patient and highly knowledgeable. I saw his reviews as being the number 1 computer repair person on Thumbtack. He is number 1 for a reason. After we spoke, I did become his client. Mr. Stein is patient, kind, and honest, with unbelievable communicational skills and a good man. He spoke words that I could understand. He not only wanted to repair my dead computer but also wanted to "teach" me what was wrong and how to repair it. He did repair one laptop. I am sending him another laptop to repair. His fee is purely honest and fair and never asked for money upfront. It is obvious that his passion is teaching clients and repairing computers. His calm demeanor eased my fear of losing all that was on that laptop. He took his time to help me. Never became frustrated with my lack of knowledge. Do not be afraid that he is in another town. It was such a pleasure working with Mr. Stein who only wants to help people and he cares about you and your computer issue. Mr. Stein is the kind of person that is rare to find in this moment of life. I highly recommend Mr. Harry Stein for repairing your computer and more. I will only use this man to repair all of my crashed computers. Thank you Mr. Stein.
Aug 29, 2020
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Verified
Kishore B.

Data Recovery Service

Context: I had a few very important emails to retrieve from my .pst folder of outlook. This was in a 7 yr old laptop that had a dead Hard Disk. OS wasn't booting at all. This is when I put up my requirement on thumbtack. Although I received many responses it was only Harry Stein who sounded impressive. He spent over an hour trying to understand my problem and doing some initial troubleshooting (Mind you, this is all even before I hired him). Given the nature of problem, I had to handover my laptop to Harry for further investigation and repair. I wouldn't say his rates are cheap but it was definitely value for money. My experience: Harry immediately started working on the issue and I have receiving regular updates on the progress. Even though it took over 18 hours to duplicate/clone the hard disk, he was patient. Not only he was successful in retrieving the folder, he also offered to refresh my laptop (replacing hard disk, setting up new OS and tweaking for performance) at no additional cost. I now not only retrieved my emails but also have a working laptop that my family can play with. Thank you Harry! World needs people like you. God Bless ! Verdict: To all fellow users of thumbtack, I highly recommend Harry for your data recovery and other computer related services. God speed.
Aug 23, 2020
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Verified
Eric M.

Data Recovery Service

We can't say enough about the great experience we had with Stein Solutions! Sometimes when life throws you lemons, it's hard to find someone to help make good lemonade out of it. But, that's exactly what Mr. Stein did. We had reached out to several other computer repair places, and unfortunately got taken by one in Arlington who didn't even attempt to solve the problem in any type of valid way before they 'gave up' and charged their hourly fee. (Their initials are KT, run!!) We are so grateful that we found Mr. Stein on Thumbtack! Not only was he purely genuine in his attempt to assist us with our issues, he spent time on the phone to talk through options for fixing, pricing and steps and truly cared if we were able to fix the issue or not. Mr. Stein is completely knowledgeable, professional and has an obvious work ethic that makes you know you are in good hands. If you are looking for someone to assist you with your computer needs, in our experience you can't go wrong with Stein Solutions. Thank you, Mr. Stein- you made all the difference and are proof that great customer service and professionalism still exist!! God Bless :)
Jun 15, 2020
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Verified
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Harry Stein

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    My price is a flat fee (parts are sold at my cost) and includes interview for constructing a forensic timeline, performance tuning, malware/virus removal, uninstalling unnecessary applications, reducing committed RAM memory footprint, security checkup, manual inspections (scheduled tasks, services, event logs, indexing, etc., resource monitoring), system integrity checks, memory and disk diagnosis, network troubleshooting (DNS, latency, congestion, network retransmissions, speedtest), full documentation on all of the above results and full mentoring on how the customer got in trouble and how to prevent the issue(s) from re-occurring. I also freely offer advise on any topic. To my competitors: you are being totally disingenuous and serving up mediocrity if you honestly believe you can walk up to a customer computer (or remote in) and get this work done properly in anything less than *4* hours. You are scamming them. Period. Plain and simple. This means YOU! How do I know this? Because I have had to clean up after almost all of you, with hundreds of customers. I can count on two hands the number of Thumbtack professionals across the country I have respect for. They all have a 4.9 or 5.0 average. They don't have multiple 1-star and 2-star reviews. Almost all 5s. They don't charge $50 to $100 for a password reset but freely recommend the customer go to Best Buy and get it done for $29. See my reviews. There is only one way to do the job, and that is to do it right and do it ethically and not charge a nickel if you don't fix the problem. I have bad news for novice technicians: IT TAKES TIME TO DO THINGS RIGHT. For my future customers: don't believe a word anyone says when they tell you otherwise.

  • What is your typical process for working with a new customer?

    Every new customer is a new experience. We speak for 15 to 30 minutes and I describe how things will go in the best and worst case and then I remote in and begin to go through my extensive checklist mentioned earlier. I do this over the course of as many hours and perhaps days as necessary -- always working around the customer schedule and respecting their sense of urgency and/or time pressures. I either work alone or with the customer on the phone: it's always their choice (some love to learn; others can be overwhelmed). At the end, I need to review my documentation to show them the results and make any recommendations about how they should manage their computer going forward.

  • What education and/or training do you have that relates to your work?

    I read endless articles from the top security experts across the country and am continuously evaluating third-party tools and observing in amazement how little they can do to stop the onslaught of malware. However, these companies (Norton, Symantec, Avast, Kaspersky, AVG, TrendMicro) are most appreciated as they are a perfect complement to an educated computer user. I have a Bachelor's Degree double majoring in Computer Science and Mathematics at the University of Pittsburgh where I grew up (however I have been a 25+ year resident in my home in Texas).

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