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Current Top Pro
Hired 756 times
29 years in business
Cash, Check, Paypal, Venmo, Zelle
Currently a Top Pro
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jan - Jun
Jul - Dec
This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:
Maintain 6 feet of distance from customers
Wear masks during the job
Photos and Videos
Computer not turning on,
Slow computer performance,
Virus or malware,
System error or blue screen,
Troubleshooting needed to determine issue
Read reviews that mention:
- Christine N.
Data Recovery ServiceDec 14, 2019Verified
- Mario J.
Virus Removal ServicesNov 7, 2019Verified
- Alissa C.
Data Recovery ServiceNov 5, 2019Verified
- Michelle V.
Data Recovery ServiceOct 5, 2019Verified
- Bill G.
Terrible and expensive. Waste of time.Mar 14, 2020Stein Solutions's reply
This is a fake review – note the word “verified” does not appear after the date which means it is not associated with an actual Thumbtack project - someone I never heard of gave an unsolicited review for a non-existent project – something that thumbtack allows professionals to receive (maximum 10) when they are just getting started. I am a Christian and had perhaps 450 consecutive *verified* 5-star reviews so most smart people will recognize this is an outlier. It will be important for Thumbtack to close this vulnerability since, for example, any jealous professional can issue this to try to hurt his or her competitor. I reported this to Thumbtack who is looking into this and I provided them the forensic evidence of how this was done (recall I am a bona fide security expert and malware hunter). Blessings, Harry Stein
- What should the customer know about your pricing (e.g., discounts, fees)?My price is a flat fee (parts are sold at my cost) and includes interview for constructing a forensic timeline, performance tuning, malware/virus removal, uninstalling unnecessary applications, reducing committed RAM memory footprint, security checkup, manual inspections (scheduled tasks, services, event logs, indexing, etc., resource monitoring), system integrity checks, memory and disk diagnosis, network troubleshooting (DNS, latency, congestion, network retransmissions, speedtest), full documentation on all of the above results and full mentoring on how the customer got in trouble and how to prevent the issue(s) from re-occurring. I also freely offer advise on any topic. To my competitors: you are being totally disingenuous and serving up mediocrity if you honestly believe you can walk up to a customer computer (or remote in) and get this work done properly in anything less than *4* hours. You are scamming them. Period. Plain and simple. This means YOU! How do I know this? Because I have had to clean up after almost all of you, with hundreds of customers. I can count on two hands the number of Thumbtack professionals across the country I have respect for. They all have a 4.9 or 5.0 average. They don't have multiple 1-star and 2-star reviews. Almost all 5s. They don't charge $50 to $100 for a password reset but freely recommend the customer go to Best Buy and get it done for $29. See my reviews. There is only one way to do the job, and that is to do it right and do it ethically and not charge a nickel if you don't fix the problem. I have bad news for novice technicians: IT TAKES TIME TO DO THINGS RIGHT. For my future customers: don't believe a word anyone says when they tell you otherwise.
- What is your typical process for working with a new customer?Every new customer is a new experience. We speak for 15 to 30 minutes and I describe how things will go in the best and worst case and then I remote in and begin to go through my extensive checklist mentioned earlier. I do this over the course of as many hours and perhaps days as necessary -- always working around the customer schedule and respecting their sense of urgency and/or time pressures. I either work alone or with the customer on the phone: it's always their choice (some love to learn; others can be overwhelmed). At the end, I need to review my documentation to show them the results and make any recommendations about how they should manage their computer going forward.
- What education and/or training do you have that relates to your work?I read endless articles from the top security experts across the country and am continuously evaluating third-party tools and observing in amazement how little they can do to stop the onslaught of malware. However, these companies (Norton, Symantec, Avast, Kaspersky, AVG, TrendMicro) are most appreciated as they are a perfect complement to an educated computer user. I have a Bachelor's Degree double majoring in Computer Science and Mathematics at the University of Pittsburgh where I grew up (however I have been a 25+ year resident in my home in Texas).