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Current Top Pro
Hired 728 times
28 years in business
Cash, Check, Paypal, Venmo, Zelle
Currently a Top Pro
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jul - Dec
This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:
Maintain 6 feet of distance from customers
Wear masks during the job
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He’s a fantastic guy who has exceptional value compared to others! We solved my problem relatively quickly. He goes through every possible cause that could lead to your problem and checks them off one by one until he isolated the cause and solution. He also gives a lot of useful insight into the world of computers. Overall, it’s a very well deserved five stars. I’d definitely recommend him and I can see why others recommend him as well.Jun 24, 2020Verified
We had a major issue with our computer and knew nothing about what to do. We got several estimates. Harry was patient, practical and, and taught us what we were doing wrong and how to fix it and solved our Issue at a very reasonable price. I suggest you contact him before anyone else you will not be dissatisfied or disappointed. He will always be our go-to guy for computer issues. He's the best!Apr 22, 2020Verified
Harry did a great job figuring out and fixing my computer/printer issues, and went above and beyond what I asked him to do. He took the time to explain everything in detail, and answered all of my questions. I highly recommend Harry if you find yourself in any technology troubles.Mar 21, 2020Verified
Stein Solutions was Professional and great to work with. He explained everything he was doing to fix my computer problem. He will be my IT person from now on. It's been hard to find a Company/person you can call and they will respond at once, and Stein Solutions did just that . You'll be sorry if you don't use them.Jun 17, 2020Verified
This is the best and exceptioal person I have been looking for. He went far beyond the initial inquiry and did so much, both in educating me and doing good to my computer with a profound bank of knowledge. Highly recommend Harry Stein.Jun 25, 2020Verified
- What should the customer know about your pricing (e.g., discounts, fees)?My price is a flat fee (parts are sold at my cost) and includes interview for constructing a forensic timeline, performance tuning, malware/virus removal, uninstalling unnecessary applications, reducing committed RAM memory footprint, security checkup, manual inspections (scheduled tasks, services, event logs, indexing, etc., resource monitoring), system integrity checks, memory and disk diagnosis, network troubleshooting (DNS, latency, congestion, network retransmissions, speedtest), full documentation on all of the above results and full mentoring on how the customer got in trouble and how to prevent the issue(s) from re-occurring. I also freely offer advise on any topic. To my competitors: you are being totally disingenuous and serving up mediocrity if you honestly believe you can walk up to a customer computer (or remote in) and get this work done properly in anything less than *4* hours. You are scamming them. Period. Plain and simple. This means YOU! How do I know this? Because I have had to clean up after almost all of you, with hundreds of customers. I can count on two hands the number of Thumbtack professionals across the country I have respect for. They all have a 4.9 or 5.0 average. They don't have multiple 1-star and 2-star reviews. Almost all 5s. They don't charge $50 to $100 for a password reset but freely recommend the customer go to Best Buy and get it done for $29. See my reviews. There is only one way to do the job, and that is to do it right and do it ethically and not charge a nickel if you don't fix the problem. I have bad news for novice technicians: IT TAKES TIME TO DO THINGS RIGHT. For my future customers: don't believe a word anyone says when they tell you otherwise.
- What is your typical process for working with a new customer?Every new customer is a new experience. We speak for 15 to 30 minutes and I describe how things will go in the best and worst case and then I remote in and begin to go through my extensive checklist mentioned earlier. I do this over the course of as many hours and perhaps days as necessary -- always working around the customer schedule and respecting their sense of urgency and/or time pressures. I either work alone or with the customer on the phone: it's always their choice (some love to learn; others can be overwhelmed). At the end, I need to review my documentation to show them the results and make any recommendations about how they should manage their computer going forward.
- What education and/or training do you have that relates to your work?I read endless articles from the top security experts across the country and am continuously evaluating third-party tools and observing in amazement how little they can do to stop the onslaught of malware. However, these companies (Norton, Symantec, Avast, Kaspersky, AVG, TrendMicro) are most appreciated as they are a perfect complement to an educated computer user. I have a Bachelor's Degree double majoring in Computer Science and Mathematics at the University of Pittsburgh where I grew up (however I have been a 25+ year resident in my home in Texas).