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Current Top Pro
Hired 609 times
27 years in business
(Central Time Zone)
1:00 a.m. to midnight
Cash, Check, Paypal
Currently a Top Pro
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jul - Dec
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Getting in touch with Harry was nothing short of a miracle, almost like having an uncle in the business. He is an expert at what he does and spent several hours digging into my multiple problems and putting things right, for a ridiculously low fee. When finished, he walked me through what he had done and gave me an education of what internet dangers to look out for that was worth far more than the cost of the repair. We'll be back.Jul 31, 2018Verified
Stein Solutions was amazing in repairing my laptop. Harry has a passion in serving and helping others. He devoted so much time and knowledge to my situation. I am extremely grateful that he cared enough not just to repair the situation but to educate me and explain things to me in detail. I highly recommend Harry for any of your computer repair issues. He is a very well knowledgeable man in his field.Jul 16, 2018Verified
Another thumbtack pro (NOT Harry) came over and could not reset my password and said my motherboard was damaged beyond repair and left my computer dismantled. A week later I reached out to Harry who listened to the issue and said it was impossible for the MB to be damaged and display a password dialog -- he picked up and returned my computer for the same fee, reset my operating system and saved my $650 4.5 year old computer.Aug 2, 2018Verified
Contacted me immediately and provided over the phone assessment and information to assist me in getting my laptop issue resolved. Identified the issue as hardware (display) and provided me with multiple options to purchase the needed equipment, to include repair and cost replacement parts. This guy is awesome!!! If I was anywhere close to his physical location I would hand carry my system to him. Great service and information!!!Jun 20, 2018Verified
Harry Stein has done such an Amazing Job!!! His understanding of Computers is unbelievable. He spent many hours going through and fixing problems on both of my Laptops. He was available by Phone, Email, and or texting. I am so glad I went this route and chose Harry to repair them for me. My Laptops are so much faster than they were before. Harry has gone Above and Beyond and put in a lot of work to make sure I was happy. his perfect explanations that I could understand and kept Documents of every detail he went through and cleaned up for me. He kept in contact with me through the whole process. I'm sure I'll be working with Harry again in the Future.Sep 19, 2018Verified
- What should the customer know about your pricing (e.g., discounts, fees)?My price is a flat fee (parts are sold at my cost) and includes interview for constructing a forensic timeline, performance tuning, malware/virus removal, uninstalling unnecessary applications, reducing committed RAM memory footprint, security checkup, manual inspections (scheduled tasks, services, event logs, indexing, etc., resource monitoring), system integrity checks, memory and disk diagnosis, network troubleshooting (DNS, latency, congestion, network retransmissions, speedtest), full documentation on all of the above results and full mentoring on how the customer got in trouble and how to prevent the issue(s) from re-occurring. I also freely offer advise on any topic. To my competitors: you are being totally disingenuous and serving up mediocrity if you honestly believe you can walk up to a customer computer (or remote in) and get this work done properly in anything less than *4* hours. You are scamming them. Period. Plain and simple. This means YOU! How do I know this? Because I have had to clean up after almost all of you, with hundreds of customers. I can count on two hands the number of Thumbtack professionals across the country I have respect for. They all have a 4.9 or 5.0 average. They don't have multiple 1-star and 2-star reviews. Almost all 5s. They don't charge $50 to $100 for a password reset but freely recommend the customer go to Best Buy and get it done for $29. See my reviews. There is only one way to do the job, and that is to do it right and do it ethically and not charge a nickel if you don't fix the problem. I have bad news for novice technicians: IT TAKES TIME TO DO THINGS RIGHT. For my future customers: don't believe a word anyone says when they tell you otherwise.
- What is your typical process for working with a new customer?Every new customer is a new experience. We speak for 15 to 30 minutes and I describe how things will go in the best and worst case and then I remote in and begin to go through my extensive checklist mentioned earlier. I do this over the course of as many hours and perhaps days as necessary -- always working around the customer schedule and respecting their sense of urgency and/or time pressures. I either work alone or with the customer on the phone: it's always their choice (some love to learn; others can be overwhelmed). At the end, I need to review my documentation to show them the results and make any recommendations about how they should manage their computer going forward.
- What education and/or training do you have that relates to your work?I read endless articles from the top security experts across the country and am continuously evaluating third-party tools and observing in amazement how little they can do to stop the onslaught of malware. However, these companies (Norton, Symantec, Avast, Kaspersky, AVG, TrendMicro) are most appreciated as they are a perfect complement to an educated computer user. I have a Bachelor's Degree double majoring in Computer Science and Mathematics at the University of Pittsburgh where I grew up (however I have been a 25+ year resident in my home in Texas).