It’s free with no obligation to hire
Current Top Pro
Hired 605 times
27 years in business
(Central Time Zone)
1:00 a.m. to midnight
Cash, Check, Paypal
Currently a Top Pro
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jul - Dec
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Harry was a pleasure to work with. You could tell he knew his stuff and was willing to educate me about the issue I had and the possible solutions. Very friendly and professional. Harry wanted to give me free consultation but with the information he provided me I insisted on paying him something for it because he's worth it. I'd recommend Harry to anyone that has computer repair needs.Feb 8, 2018Verified
Mr. Stein did an excellent job repairing my computer. It runs just like brand new. I recommend his services to anyone in search of a computer technician. He is very reasonable with his prices and does excellent work! Thank you so much Mr. Stein!Feb 10, 2018Verified
Harry is great!!! I was desperate...he drove over the same afternoon and stayed a while then worked remotely for several days. Even repaired my husband's laptop while he was here and then helped him remotely. He is very thorough, explains what happened, what he is doing to fix the situation. So happy to have this contact!Dec 1, 2017Verified
Harry is very detailed, definitely a pro, and knows what he is doing. I have never met any computer repair professional so good at communicating what his goals are, and he will deliver higher than your expectations. He even educates you on what the problems are so that you can prevent it in the future. I am very happy with his service and his dedication to deliver the best. Definitely recommend Stein Solutions.Jun 2, 2018Verified
I have been more than pleased with the service I have received from Stein Solutions. My computer has not only been repaired but I have learned much about what to do and not to do to keep it in good operating condition. I wish I had used Stein Solutions prior to some others that may have harmed my computer. Mr. Stein is very patient and thorough in his instructions and is very experienced and up-to-date in all aspects of his field. I highly recommend Stein Solutions.May 7, 2018Verified
- What should the customer know about your pricing (e.g., discounts, fees)?My price is a flat fee (parts are sold at my cost) and includes interview for constructing a forensic timeline, performance tuning, malware/virus removal, uninstalling unnecessary applications, reducing committed RAM memory footprint, security checkup, manual inspections (scheduled tasks, services, event logs, indexing, etc., resource monitoring), system integrity checks, memory and disk diagnosis, network troubleshooting (DNS, latency, congestion, network retransmissions, speedtest), full documentation on all of the above results and full mentoring on how the customer got in trouble and how to prevent the issue(s) from re-occurring. I also freely offer advise on any topic. To my competitors: you are being totally disingenuous and serving up mediocrity if you honestly believe you can walk up to a customer computer (or remote in) and get this work done properly in anything less than *4* hours. You are scamming them. Period. Plain and simple. This means YOU! How do I know this? Because I have had to clean up after almost all of you, with hundreds of customers. I can count on two hands the number of Thumbtack professionals across the country I have respect for. They all have a 4.9 or 5.0 average. They don't have multiple 1-star and 2-star reviews. Almost all 5s. They don't charge $50 to $100 for a password reset but freely recommend the customer go to Best Buy and get it done for $29. See my reviews. There is only one way to do the job, and that is to do it right and do it ethically and not charge a nickel if you don't fix the problem. I have bad news for novice technicians: IT TAKES TIME TO DO THINGS RIGHT. For my future customers: don't believe a word anyone says when they tell you otherwise.
- What is your typical process for working with a new customer?Every new customer is a new experience. We speak for 15 to 30 minutes and I describe how things will go in the best and worst case and then I remote in and begin to go through my extensive checklist mentioned earlier. I do this over the course of as many hours and perhaps days as necessary -- always working around the customer schedule and respecting their sense of urgency and/or time pressures. I either work alone or with the customer on the phone: it's always their choice (some love to learn; others can be overwhelmed). At the end, I need to review my documentation to show them the results and make any recommendations about how they should manage their computer going forward.
- What education and/or training do you have that relates to your work?I read endless articles from the top security experts across the country and am continuously evaluating third-party tools and observing in amazement how little they can do to stop the onslaught of malware. However, these companies (Norton, Symantec, Avast, Kaspersky, AVG, TrendMicro) are most appreciated as they are a perfect complement to an educated computer user. I have a Bachelor's Degree double majoring in Computer Science and Mathematics at the University of Pittsburgh where I grew up (however I have been a 25+ year resident in my home in Texas).