FAQs
- What is your typical process for working with a new customer?
1. Initial Contact - Customer inquiry comes in via referral, website, phone, email or social media - Our team will acknowledge the inquiry promptly and reply through app, email or text message. - Oikos Group will work in gathering basic information: scope of services needed, timeline, budget, location. 2. Assessment - Our team will conduct a conversation to understand the customer’s goals, pain points, and expectations. - This conversation will help to address questions such as: scope, frequency, service level, special requirements. 3. Visit, if needed - For services tied to physical spaces example cleaning or maintenance, a walkthrough is valuable process for our team to provide correct estimation - Our team will take measurements, photos, and notes to build an accurate estimate. - As part of our DNA, our team will also identify potential challenges and provide professional recommendations. - Prepare a clear written proposal or quote. 4. Service Delivery - Execute the work according to agreed scope and timeline. - Our team will maintain clear communication with progress updates. - Oikos Group will handle issues or changes promptly and professionally.