FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Always negotiable...depending on the situation, I have been known to work with customers on a budget! My company was built to help others and is customer-centric. Please don't be afraid to let me know your budget or other limitations and we can work something out. Just ask!
- What is your typical process for working with a new customer?
When I receive your lead, I will send a message on the app and if it's business hours, also a text. This will include my schedule for available dates that coincide with what you submit on the app. Also included will be your estimate and an in-depth checklist of what is included. Mind you, at this time, if you have questions, please ask! To book, a small deposit is required to block out my calender for your date. I charge 25% of the estimate as a refundable deposit that will go towards your service appointment. I require 72 hours notice for cancellations, otherwise the deposit is nonrefundable. I get that there are SO many moving parts and timing that comes together for moving, so don't worry, I'm pretty flexible and will work with you.
- What education and/or training do you have that relates to your work?
I have a business degree from a global campus that helps me manage my business but would consider myself an expert level when it comes to residential cleaning, particularly move out cleans. Move cleans focus on all the fine details and luckily, since I have this very experience of moving around every few years, you can will find peace and rest assured it gives ones less thing to worry, at that one...the life event (most stressful), MOVING but with my help it won't seem as daunting.