FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
*Service Areas: North Richland Hills, Keller, Hurst, Haltom City, Watauga, Colleyville, Ft. Worth, and some of Richland Hills, Texas. Sweet Souls Pet Care services 7 miles within zip code, 76182. Please visit my website for more information regarding Rates, Services, and Policies.
- What is your typical process for working with a new customer?
**Free initial Meet and Greet-No Obligation: At this initial meeting, I will come to your home and do a free meet and greet. A meet and greet typically is anywhere from 30 min to 1 hour. At this time, we will discuss your pets’ needs, specific instructions, tour your home, pick up door key and get instructions for access to your home, and answer any questions you have. After this meeting you are free to travel worry free. **Key Policy: I will pick up your key during our initial free meet and greet. Most clients like to keep their key on file where it is kept in a safety lock box. This enables me to make an emergency visit(s), short notice visit(s), and accommodate your future service reservations. If you prefer that I return your key, there is an additional charge of $10.00 to cover the gas and my time. Please note if access to your home is via garage code, garage opener, keyless door entry, etc. a key will need to be provided as a back up in case of malfunctions. After the initial meet and greet, if I do not have your key on file, there will be a charge of $10.00 to pick up your key as well. I'm here for the comfort and happiness of you and your pets. If you do not see what you need, please request the services you require and I will make every effort to accommodate any reasonable request.