FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Unlock exclusive savings with Swept Away Cleaning and Sanitation! Enjoy ongoing discounts for our valued clients who choose recurring cleaning services: - 15% off for weekly clients 🗓️ - 10% off for bi-weekly clients 🗓️ - 5% off for monthly clients 🗓️ To claim these discounts, simply schedule your recurring cleanings after your initial service. It's our way of saying thank you for choosing Swept Away for your cleaning needs!🌟
- What is your typical process for working with a new customer?
Our typical process for working with a new customer at Swept Away Cleaning and Sanitation involves several key steps: 1.Initial Inquiry:It all begins with your inquiry. You can reach out to us through our website, phone, or email. We'll gather essential information about your cleaning needs, including the type of service required, the size of the space, and any specific requests or concerns you may have. 🤔 2. Free Virtual Consultation:We offer a free consultation to assess your cleaning requirements more accurately. During this consultation, we'll discuss your expectations, answer any questions.(Not required to book)📱 3.Customized Quote:Based on the consultation, we'll provide you with a detailed, transparent, and competitive quote tailored to your specific needs. This quote will outline the scope of work, pricing, and any special instructions.👩🏾💻 4.Scheduling:Once you approve the quote, we'll work with you to find a convenient date and time for your initial cleaning appointment. For recurring services, we'll set up a schedule that aligns with your preferences. 🗓️ 5.Initial Cleaning:Our experienced cleaning team will arrive at your location on the scheduled date. They'll follow a comprehensive cleaning checklist to ensure every area is thoroughly cleaned and sanitized to our high standards. 📝 6.Quality Assurance: We take pride in our work, and quality is paramount. Before cleaners will leave home they will ask client to do a walk through to ensure they are happy with service. After the initial cleaning, we'll follow up with a phone call to make sure you were happy with your service. 🏡 7.Recurring Services:If you've opted for recurring cleaning services, we'll set up a schedule for future appointments, whether they're weekly, bi-weekly, or monthly. This ensures your space remains consistently clean. 📆 8.Feedback and Communication:We value open communication. If you have any feedback or special requests, you can always reach out to our customer service team. We're here to address any concerns or make adjustments to your service as needed. 📞 9.Discounts for Recurring Clients: Don't forget, as a recurring client, you may qualify for ongoing discounts to make our services even more affordable. 🤑 10.Satisfaction Guaranteed:Our ultimate goal is your satisfaction. We stand behind our work, and if for any reason you're not happy with a cleaning, we'll make it right.🫱🏽🫲🏾 At Swept Away Cleaning and Sanitation, we strive to create a seamless and enjoyable experience for our customers, ensuring your space is always clean and inviting.✨
- What education and/or training do you have that relates to your work?
Our cleaners receive rigorous training in cleaning techniques, product knowledge, safety procedures, customer service, and attention to detail to provide high-quality services. Specialized training is provided when needed, and continual education keeps them up-to-date with the latest industry practices. 🧹🧼