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Hired 147 times
5 years in business
(Central Time Zone)
Mon - Fri
9:00 a.m. to 6:00 p.m.
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Hiring this firm was a very sad experience and expensive lesson. I hired her for my divorce. The firm requires payment in full of over $2500 to actually file the case so I paid it to get the process started. After the case was filed I couldn't get the firm to respond to emails or phone messages inquiring about a email response from the opposing attorney that I had called and emailed asking about. I waited over a week for a response for my communications and never received one. Feeling that if I couldn't get a response this early how could I rely on them for the rest of the process or to look out for my best interest, therefore I hired a new at Attorney and had them notified of the change and request the remaining amount of my retainer refunded. After waiting about a month for the refund, I emailed to check on the status and was told I didn't ask for one verbally or orally but I was not due one but she would offer me a $150 to basically be nice. When I was deciding to which way to go for filing I was told by the paralegal that if I chose the more expensive option of filing and it didn't require that I would be refunded. I asked that because I wasn't sure how my husband would respond and wanted to be covered for either a contested or non contested divorce so it very upsetting that now they will not refund the unused portion. I was also told to ask my new attorney that amounts paid were not refundable that that is untrue because that's how it works, I see that hers is anything over a base fee. Divorced is already an upsetting and expensive process to not be taken advantage of by people you hire to protect you.Feb 20, 2017VerifiedGauthier Law Firm's reply
Mrs. Newell: We have 29 other reviews and they are all 5 star for a reason. We treat all of our clients with care, concern and honesty. We treat clients that are on a payment plan with the same dignity and respect as someone on a payment plan. We were diligent in responding to all emails from Mrs. Newell and opposing counsel. We have documentation off every single conversation and email to prove-up. When I say that we treat all clients with honesty, the truth. We informed Mrs. Newell of her chances with a court request. She didn't like our answer and abruptly fired us. But we have a conscious and a duty to uphold the law and be honest about it, always. As a believer and an honest attorney, I must. And everyone in my firm adheres to the same standards. She never called or emailed complaining about stalling or lagging communication. She just terminated us. As to the refund, Mrs. Newell is not stating what she agreed to in her client representation letter, which is very clear. And we have no idea as to when a divorce will turn contested or how litigious it will be. But we make every effort to take the most cost effective route, inclusive of settlement. But we wish her all the best with her case. Good luck! Please see our other reviews.
Ms. Gauthier represented me in my divorce case in Dallas county within a 48 hour time frame notice. I was awed by her professionalism, yet courteous, fast, and effective service! The service her firm provides was impeccable from beginning to end, and even afterwards... Communication was excellent! Her assistant was very accommodating and they both respected my wishes throughout the entire ordeal. Ms. Gauthier made my case worry and hassle free and I will definitely use her as my personal attorney again, and refer her to family, acquaintances and friends as well!May 21, 2015Gauthier Law Firm's reply
It was our pleasure to help you. Thanks for your kind words. Please let us know if we can ever help you in the future.
Avia was amazing. She was incredibly understanding of my situation, and worked her hardest to ensure that I received a fair deal. I would absolutely use her services again (though, I hope I don't have to), and would recommend her to anyone dealing with a difficult divorce.May 8, 2016Verified
Miss Gauthier is in my opinion very good at what she does not only is she a good attorney she is a good person as well. Very professional even when the other attorney wasn't. She made the whole experience easier. I really appreciate all she did.Aug 5, 2015VerifiedGauthier Law Firm's reply
It was our pleasure to help you. Thanks for your kind words.
She is caring and shows genuine concern for the best interest of her client. Her explanation of the process and knowledgeable advice put me at ease and made it abundantly clear that I had found the attorney for me.Nov 21, 2014Verified
- What should the customer know about your pricing (e.g., discounts, fees)?No, every person, their situation and case is very different. Its important to me to evaluate each case so that we may find the best affordable solution.
- What education and/or training do you have that relates to your work?I typically take a CLE (continuing legal education) relating to my fields of practice every single week. This keeps me current and relevant in my profession.
- How did you get started doing this type of work?I have a very strong voice and have always been a natural advocate for others. I am very nurturing, have a strong belief in building relationships and I enjoy debating. Law is what I practice, its not who I am. And that makes all of the difference.