FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We provide flat rate pricing, usually with "good, better, best" options, and we offer financing. There are absolutely zero hidden fees or add-ons.
- What is your typical process for working with a new customer?
Our standard process is to meet with the customer at the home/job-site and go over the current service need in person. After assessing the service nee, the technician will provide flat rate quotes to the customer. If the customer agrees to the pricing, once the estimate is signed, the technician will immediately get to work or re-schedule for a time more convenient for the customer. When it works best for the customer, we will utilize tech-phone calls to go over the issue and provide our best estimates over the phone.
- What education and/or training do you have that relates to your work?
100% of our technicians are licensed plumbers.