FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Gleam Bee Cleaning Service, transparency and clarity in pricing are important aspects of our customer service approach. Here’s what customers should know about our pricing structure: 1. **Customized Quotes:** We provide personalized quotes based on the specific cleaning requirements of each customer. This ensures that the pricing accurately reflects the scope of work and the size of the space to be cleaned. 2. **Factors Influencing Pricing:** Our pricing considers factors such as the type of cleaning service (regular cleaning, deep cleaning, specialized cleaning), the size of the area to be cleaned, frequency of service, and any additional services requested. 3. **Discounts and Promotions:** We may offer discounts or promotions from time to time, especially for new customers or for recurring service agreements. Customers are encouraged to inquire about any current offers when requesting a quote. 4. **Transparent Fees:** Our quotes include all relevant fees upfront, so there are no surprises. This typically covers labor costs, cleaning supplies, and any applicable taxes. We strive to be upfront about our pricing structure to ensure transparency. 5. **Additional Services:** If customers request additional services beyond the standard cleaning package, we provide clear pricing for these optional extras. This might include services like window cleaning, carpet cleaning, or organizing services. 6. **Communication on Costs:** Before starting any work, we communicate clearly with customers about the total cost based on the agreed-upon scope of cleaning services. This ensures mutual understanding and avoids misunderstandings. 7. **Payment Options:** We offer convenient payment options for our customers, such as online payments, credit card payments, or invoicing. Our goal is to make the payment process straightforward and hassle-free. 8. **Customer Satisfaction Guarantee:** We stand behind the quality of our work. If customers are not satisfied with any aspect of our cleaning service, we address their concerns promptly and may offer to redo the service at no additional cost. Overall, at Gleam Bee Cleaning Service, we prioritize fairness, transparency, and providing value for our customers. We aim to deliver high-quality cleaning services at competitive prices while ensuring that our pricing structure is clear and accessible to all customers.
- What is your typical process for working with a new customer?
Here's a typical process for working with a new customer at Gleam Bee Cleaning Service: 1. **Initial Contact and Inquiry:** - Customers usually reach out via phone, email, or through our website. - We gather basic information about their cleaning needs, such as the type of service required, size of the space, and any specific requests or preferences. 2. **Assessment and Estimate:** - We schedule a convenient time for an assessment if needed (especially for larger or specialized jobs). - During the assessment, we discuss details, inspect the space, and note any specific instructions or challenges. - Based on the assessment, we provide a detailed estimate outlining the scope of work, pricing, and any customization options. 3. **Booking and Confirmation:** - Once the customer approves the estimate, we arrange a suitable date and time for the cleaning service. - We confirm the booking and ensure all necessary details (access instructions, parking, etc.) are noted. 4. **Cleaning Service:** - On the scheduled day, our professional cleaning team arrives punctually with all necessary equipment and supplies. - They perform the cleaning according to the agreed-upon specifications, adhering to our high standards of quality and thoroughness. 5. **Quality Check and Feedback:** - After completion, we conduct a quality check to ensure everything meets the customer's expectations. - We welcome feedback and address any concerns promptly to ensure complete satisfaction. 6. **Follow-Up and Maintenance:** - Depending on the customer's preferences, we can schedule regular maintenance cleanings to keep their space consistently clean and organized. - We maintain open communication to address any future cleaning needs or modifications to the service. Throughout the entire process, our goal at Gleam Bee Cleaning Service is to provide exceptional service, tailored to each customer's unique requirements, and to build long-term relationships based on trust and satisfaction.
- How did you get started doing this type of work?
Founded by husband-and-wife team Chris and Jen Lavallee, Gleam Bee Cleaning Service was born from a simple desire: to provide a superior cleaning service that prioritizes health, safety, and environmental responsibility. As parents themselves, Chris and Jen understood the importance of a clean home that didn't compromise on the well-being of their family, including their beloved pets. Drawing on their backgrounds in science, Chris, a Physical Therapist, and Jen, a Veterinarian, approach cleaning with a meticulous, scientific mindset. They delved into extensive research, considering factors like environmental impact, ingredients, and performance. It quickly became apparent that eco-friendly cleaning options were the way forward, as they not only minimize harm to the planet but also promote a healthier indoor environment for our families. Choose Gleam Bee Cleaning Service for a cleaning experience that prioritizes your family's health, the well-being of your pets, and the sustainability of our planet. Let us bring the sparkle back to your home, one eco-friendly clean at a time.