FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is fully transparent: no hidden fees, no last-minute add-ons, and no artificial markups to create the illusion of discounts. We take a value-based approach. Every system is designed and priced based on what will actually perform for your home and save you money over the long term, not what looks cheapest upfront. Every system is custom-designed around your energy usage and goals, with a focus on quality, reliability, and long-term performance. With Atma, you’re not just comparing prices. You’re investing in a system that’s built to last, supported by a team that stands behind their work.
- What is your typical process for working with a new customer?
We’ve built our process to be simple, clear, and fully managed by one team: 1. Consultation + custom design based on your energy usage and goals 2. Clear proposal with transparent pricing and performance expectations 3. Permitting + installation, handled entirely in-house 4. System activation and monitoring setup 5. Ongoing support and service, long after installation Every customer also gets access to the Atma Service Platform, included at no extra cost. It brings everything together in one place — your documents, project progress, system performance, and service support — so you always have full visibility and control. Our monitoring doesn’t just show you data. If something isn’t performing as expected, our team is notified and will proactively reach out. When possible, we resolve issues remotely at no cost, saving you time and unnecessary service visits. You’re never left guessing what happens next. Everything is coordinated for you, with clear updates and full accountability from start to finish.
- What education and/or training do you have that relates to your work?
Our team combines engineering expertise with industry-recognized certifications, including: • NABCEP-certified professionals • Texas Electrical Contractor License (TECL #39085) • Certified by leading manufacturers like Enphase, REC, Tesla, FranklinWH, and SPAN We install premium, proven equipment and follow strict quality standards — backed by a 25-year workmanship guarantee.