FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At River City IT Pros, we offer competitive pricing to ensure you get the best value for our services. First-time customers receive a 10% discount on their first service. We also honor our military and first responders with a 15% discount as a token of our appreciation for their service. There are no hidden fees; all costs are discussed upfront.
- What is your typical process for working with a new customer?
Our process for working with new customers is designed to be seamless and straightforward: Initial Consultation: We start with a free consultation to understand your needs and project requirements. Proposal: Based on the consultation, we provide a detailed proposal outlining the scope of work, timeline, and pricing. Scheduling: Once the proposal is approved, we schedule the service at a time convenient for you. Execution: Our skilled technicians arrive on time and perform the service efficiently and professionally. Follow-Up: After the service, we follow up to ensure everything meets your satisfaction and address any additional needs or questions.
- What types of customers have you worked with?
We have extensive experience working with a diverse range of customers, including: Residential Clients: Homeowners needing IT support, TV mounting, and other tech services. Small Businesses: Local businesses requiring network setup, maintenance, and IT support. Commercial Entities: Larger companies and organizations needing comprehensive IT solutions. Specialized Services: We have also provided services for new store installations, such as low voltage cabling, network equipment, and point of sales systems.