The Customer Story
The Customer Story

The Customer Story

Offers remote services
Offers remote services
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Introduction: At The Customer Story, we specialize in Corporate Video production. We have experience working with some incredible clients, including Dell, Rackspace, Yeti Coolers and more. We seek to understand our client's vision for a project, make suggestions based on our experience, and stick with a project through completion until our client is completely satisfied. I love working with clients to see their vision realized. I enjoy the entire marketing process, and how video can play a key role in building a business' brand and driving sales and growth.
Overview

Hired 13 times

Serves San Antonio, TX

Background checked

10 years in business

Payment methods

Check, Credit card, PayPal, Square cash app, Venmo

Social media

Facebook, Instagram, Twitter

Top pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

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Featured Projects

14 photos

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    Aerial Photography

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    Aerial Photography

Reviews

Customers rated this pro highly for professionalism, responsiveness, and work quality.

Exceptional 5.0

20 reviews

5
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Read reviews that mention:


Hayden P.

Video Production

Dennis was great. Worked hard shuttling between 10+ different locations shooting unpredictable demo’s. Even stayed past schedule to ensure he provided a finished product he was proud of. Five stars.
May 28, 2021
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Verified
Stanley P.

Video Production

Joseph was excellent to deal with and Dennis was a great videographer. The video was almost 4 1/2 hours long and the total time for the shoot was around six hours.
Dec 2, 2020
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Verified
Walter N.

Video Production

Although I am still waiting on the final results Jacob has been nothing but professional, friendly and very knowledgeable about everything. I have not had to worry about a thing, he has taken care of it all. Will continue using him when I am in his area! Highly recommend!!
Mar 6, 2020
·
Verified
Paul M.

Video Production

Jacob from The Customers Story was great to work with and very flexible with our project needs. The videographer Brandon did a great job filming what we needed in creative way. Would recommend and hire again.
Dec 23, 2019
·
Verified
Luke T.

Wedding and Event Videography

We loved working with The Customer Story! They did a great job on a corporate interview video. Jacob and his team was easy to work with. We'll definitely come back to them with other requests in the area.
Nov 8, 2019
·
Verified
Credentials
Background Check

Jacob Forbis

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    Pricing varies greatly for our services depending on a few key factors: 1. How long is the shoot? We typically bill for half day or full day shoots because of the complexity involved with transporting and setting up complicated film gear. 2. What is your desired production value? For any given project, we could shoot with 1 videographer doing lights, camera, sound (the cheaper option), or a crew of 3+ people splitting up the results. On bigger shoots it allows for everyone to focus on one job and create a fantastic result, but it costs more. 3. How quickly do you need the video produced? Last minute projects cause us to shuffle things around, possibly work on evenings and weekends that take us away from our families - so naturally we charge more for that. 4. Hourly vs. Project based billing. Generally, we bill on a per project basis which allows our clients to budget for the cost and eliminates a lot of surprises. However, some clients we work with on a retainer and hourly basis the provides them dedicated time each month.

  • What is your typical process for working with a new customer?

    Usually a phone call is best to start off, so we can fully understand the scope of the project and what the objectives that you are trying to accomplish with the video. We then will send over a detailed proposal with a budget quote and scope of services. Once agreed upon, we ask for a 25% deposit to book the project on our calendar. We get to work - producing awesome videos at affordable prices. Sometimes this means scripts, storyboards, and detailed planning - and sometimes it means showing up on time and capturing great content that is less predictable. Either way we guarantee you'll be happy with the results. If part of the scope, we will edit the project and allow for multiple rounds of revisions to make sure you are getting exactly what you need. Once everything is approved, we hand over the final video files and you pay us the remaining balance of the bill. Everyone is happy.

  • What education and/or training do you have that relates to your work?

    I started this company after years of experience doing corporate video work for a large company in San Antonio. I was responsible for hundreds of marketing videos while working for this company. Everything from customer testimonials, event marketing videos, to hr trainings and corporate events. Before that, I received my bachelor's degree from UT Austin in film production.

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