FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Professional carpet cleaning with upfront pricing and no hidden fees. Prices depend on room size, condition, and stain level. Minimum service charge of $75 applies. Pet stains, heavy soiling, and move-out cleaning available. All pricing is confirmed before work begins.
- What is your typical process for working with a new customer?
1. Quick consultation I ask a few questions about the number of rooms, condition of the carpet, and any stains or pet odors so I can give an accurate estimate. 2. Upfront pricing I provide clear pricing before the job starts - no surprises. If anything extra is needed, I always confirm with you first. 3. Scheduled arrival We set a time that works for you, and I show up on time and ready to work. 4. Pre-inspection When I arrive, I take a quick look at the carpet to check for heavy stains, high-traffic areas, or spots that may need special treatment. 5. Deep cleaning I use professional equipment to clean, remove dirt, and treat stains as needed. 6. Final walkthrough We go over the results together to make sure you’re happy before I leave. 7. Easy payment Simple, secure payment options after the job is completed.
- What education and/or training do you have that relates to your work?
I am certified in carpet cleaning, tile and grout cleaning, pet/smoke odor treatment, and upholstery cleaning.