FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and competitive. Discounts may be available for bundled service, Fees are discussed upfront with no hidden costs.
- What is your typical process for working with a new customer?
Introducing customers to our 3-Step Repair Process Consultation: We listen to your concerns and define exactly what you expect from the repair—from performance to aesthetics. Transparent Proposal: Before we start, you get a clear breakdown of costs and a guaranteed timeline for when your device will be back in your hands. Restoration & Delivery: We use premium parts to restore your tech and provide regular updates so you’re never left guessing.
- What education and/or training do you have that relates to your work?
Over 10 years of experience repairing consumer daily use tech to enterprise devices covering all types of use cases.