FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At McGraugh Collective, we believe in transparent, value-based pricing. While we aren't always the 'cheapest' bid, we are the most reliable. Every project we undertake includes a mandatory 3-year craftsmanship warranty—triple the industry standard—to ensure your investment is protected long after we leave the job site. 🛡️ We focus on large-scale transformations (with a $20,000 project minimum) to ensure we can provide the dedicated project management and high-end finishes our clients expect. We also love growing our community through our Client Appreciation Program: for every successful referral you send our way, we offer up to $1,000 cash back (calculated based on the referred project size) as a thank you for your trust. Pricing & Value Highlights: Fixed-Bid Transparency: No hidden fees or surprise change orders. 3-Year Minimum Warranty: Comprehensive protection on all labor and craftsmanship. Referral Rewards: Up to $1,000 back for hired referrals. Premium Standards: Quality-first approach that saves you money on future repairs.
- What is your typical process for working with a new customer?
Our goal is to make your large-scale remodel as seamless and stress-free as possible. We’ve refined a three-phase process designed to move your project from 'vision' to 'reality' with total transparency. 📋 Phase 1: Discovery & Scope Alignment We start by defining exactly what you want to achieve. We listen to your needs and match them with our expertise to create a comprehensive scope of work that ensures your vision is technically sound and stylishly executed. Phase 2: The Project Roadmap Before a single hammer swings, we walk you through the logistics. We review the 4–12 week project timeline, finalize budgets, and detail our industry-leading 3 & 5-year warranty guidelines. We handle the heavy lifting here—building the schedule and preparing all necessary plans and permits for city submission. Phase 3: Launch & Execution Once the contract is signed, we hit the ground running. We immediately submit plans and takeoffs to the building department to secure a head start. Our mission is to keep the momentum high and the communication clear, ensuring you feel confident and excited every step of the way." Our Process Highlights: Detailed Project Timelines: Clear 4–12 week schedules so you can plan your life. Full Permit Management: We handle the city and building departments for you. Warranty Integration: Quality benchmarks discussed before the project begins. Constant Momentum: A proactive approach to minimize downtime and delays.
- What education and/or training do you have that relates to your work?
I am a fully licensed and state-certified contractor through the Division of Professional Licensing (DOPL). My credentials ensure that every project I lead meets the highest standards of safety, structural integrity, and professional ethics. 🎓 My primary certifications include: B-100 General Building License: This is a comprehensive license that allows me to manage and execute any building project, from custom homes to large-scale structural remodels. S-270 Specialty License: This certification marks my expertise in professional drywall and plastering, ensuring your interior finishes are as perfect as the structure itself. To earn these credentials, I passed rigorous state examinations and completed 35 hours of specialized course training. While the state requires 4 years of field experience, I bring over 12 years of hands-on experience to every job site—including 6 years specifically focused on professional apprenticeship and Project Management for large-scale builds. When you hire McGraugh Collective, you are hiring a state-vetted professional with the technical knowledge to do the job right. Training Highlights: B-100 & S-270 Licensed: State-approved for general contracting and specialized finishing. State-Tested Expertise: Successfully passed all DOPL-mandated examinations. Decade+ in the Field: 12+ years of experience across roofing, commercial infrastructure, and custom homes. Verified PM Experience: Professional background in Project Management for complex, multi-week builds.