FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At LAY II CUSTOM FLOORING, we strive to provide pricing transparency and value for our customers. We understand the importance of budget considerations when it comes to flooring projects. Our pricing is competitive and tailored to the specific requirements of each project. Factors such as the type of flooring material, square footage, and complexity of installation can impact the overall cost. We are committed to providing fair and accurate pricing estimates upfront, and we are always available to discuss pricing details and answer any questions you may have. Your satisfaction is our priority, and we aim to ensure that our pricing aligns with the quality workmanship and exceptional service we deliver.
- What is your typical process for working with a new customer?
When working with a new customer at LAY II CUSTOM FLOORING, we have a well-defined process to ensure a seamless and satisfactory experience: 1. Initial Consultation: We start by understanding your flooring needs, preferences, and any specific requirements you may have. This can be done over the phone, via email, or in person. 2. Site Visit and Assessment: If necessary, we schedule a site visit to assess the area where the flooring will be installed. This helps us gather accurate measurements and evaluate any potential challenges or customization needs. 3. Flooring Recommendations: Based on your preferences and our expertise, we provide personalized flooring recommendations, offering options such as laminate, LVP, hardwood, engineered, and bamboo floors. We consider factors such as durability, aesthetics, and budget to help you make an informed decision. 4. Pricing and Proposal: We provide a detailed pricing estimate and proposal based on the chosen flooring material, project scope, and any additional requirements. Our goal is to offer transparent pricing, ensuring you have a clear understanding of the costs involved. 5. Schedule and Logistics: Once the proposal is accepted, we work together to establish a mutually convenient schedule for the installation. We coordinate logistics, including material procurement and delivery, to ensure a smooth execution. 6. Professional Installation: Our highly skilled installation team will arrive at your home at the scheduled time to carry out the flooring installation with precision and efficiency. We adhere to strict quality standards to deliver exceptional results. 7. Final Walkthrough and Satisfaction: Once the installation is completed, we perform a final walkthrough with you to ensure your satisfaction. We address any concerns or touch-up requirements promptly to ensure that the end result reflects your vision. Our aim is to make the entire process as customer-centric and stress-free as possible. We prioritize communication, professionalism, and attention to detail to ensure your flooring project is a success.
- What education and/or training do you have that relates to your work?
With a decade of experience in the flooring industry, we have amassed invaluable expertise in handling a wide range of floor installations. Our team at LAY II CUSTOM FLOORING is well-equipped to tackle diverse types of flooring projects with confidence and precision. Whether it's laminate, LVP, hardwood, engineered, bamboo, or any other flooring material, our 10 years of involvement ensure that we bring extensive knowledge and skill to every job. We are ready to deliver professional results that meet and exceed your expectations.