- What should the customer know about your pricing (e.g., discounts, fees)?
Discounts First math or physics tutoring session is half-price. Each referral that leads to a first lesson will earn clients and referrals a $10 discount on their next lesson (discounts can stack to earn free lessons). No Refunds. On-Demand Lessons On-demand lessons can be scheduled up to 3 hours in advance depending on tutor availability. Invoices will be sent the evening after the lesson. Each lesson is 1 hour minimum. Additional time will be prorated. Premium Tutors at $60/hr. Core Tutors at $40/hr Cancellations/rescheduling must occur 24 hours or more before the appointment in order to not be charged a cancellation fee. The fee is half-price if notice is given between 3 and 24 hours and full price if less than 3 hours' notice is given. If a client is more than 20 minutes late the appointment will be canceled and the client billed for a late cancellation. Subscription Service Core Tutors: $160 ($40/hr) - 4 lessons/mo (1x/wk) $280 ($35/hr) - 8 lessons/mo (2x/wk) $40 savings $360 ($30/hr) - 12 lessons/mo (3x/wk) $120 savings Tutoring Sessions are 1 hour minimum. Additional time will be prorated at the hourly rate. Premium Tutors: $220 ($55/hr) - 4 lessons/mo (1x/wk) $20 savings $400 ($50/hr) - 8 lessons/mo (2x/wk) $80 savings $540 ($45/hr) - 12 lessons/mo (3x/wk) $180 savings Tutoring Sessions are 1 hour minimum. Additional time will be prorated at the hourly rate. Subscription continues until canceled. Those desiring to cancel must notify us by the 25th of the month before you wish to cancel Individual subscription lessons cannot be canceled; however, up to 3 lessons may be rescheduled per month as long as 24 hours or more of notice is given for each rescheduling. Holidays: We realize that there are some months that there will be school breaks, vacations, or holidays. Let us know by the 25th of the month prior to the holiday month, and we will adjust your payment plan accordingly at the hourly rate. A premium subscription can cover lessons in Math and Physics Any lessons you don't have homework or a test review we'll use to get ahead on the material, review old material, or practice for the ACT.
- What is your typical process for working with a new customer?
We like to get a syllabus or at least an overview of what the student is studying. We establish what the student's and parent's goals are and we plan lessons to accomplish their goals. We get ahead of the material the student is covering in class, ensure they understand the current material, and spend 10-25% of our time with the student on reviewing old material. This allows the student to practice the material multiple times so the math is always fresh for quizzes or tests.
- What education and/or training do you have that relates to your work?
Our Premium Tutors have at least a bachelor's degree and at least 5 years of tutoring experience. Our Core Tutors are college students or graduates with prior tutoring experience. All have been tested to ensure the quality of their tutoring.