FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our diagnostic fee is $80. If you choose to move forward with the repair, the diagnostic fee is applied toward the total repair cost. We provide upfront pricing before any repair begins, so there are no surprises.
- What is your typical process for working with a new customer?
We start by discussing the issue and scheduling a convenient appointment. We diagnose the appliance, explain the problem, provide a repair estimate, and complete the repair once approved. Many repairs can be completed during the first visit.
- What education and/or training do you have that relates to your work?
We are EPA certified for refrigerant handling and regularly attend manufacturer training, technical workshops, and industry trade events. Our continuing education includes Electrolux, LG, GE Appliances, Liebherr, and Speed Queen, allowing us to stay current with the latest technologies and repair procedures.