System4 of Utah
4 years in business
- What is your typical process for working with a new customer?
System4 assess each property individually to provide complete and efficient results based on the services requested. Tasks must be executed by individuals and measurable results are the key to their success. System4 reviews your requested scope of work and compiles the information in a multi layered format to ensure your facility is properly maintained from the first day of service. System4 only partners with providers who understand the value of our Measured Success program empowering their team with the tools to succeed. Staffing your facilities starts with the services and frequencies you request. System4 prepares each cleaning schedule with the property’s layout and cleaning frequency in mind. 1.) Your System4 representative, primary and secondary provider review the service scope and frequency discussing surfaces, chemical selection, equipment and procedures. 2.) An onsite tour is arranged to discuss areas of concern, site safety, keys, alarm codes and scheduling. We compare this with our previous scope assessment and modify our procedures as needed. 3.) First day of service our providers spend additional time learning your property as they perform service. They notate areas they feel need elevation for subsequent service. 4.) A System4 representative will contact each location to verify satisfactory service. In the event adjustments are required the information will be shared with the primary service provider immediately. 5.) System4 providers submit an electronic self-assessment monthly. 6.) A System4 representative will engage a monthly customer service call. Client contacts issuing a service rating three or below will receive a follow-up email regarding resolution. Note – Buildings 10,000 sq. ft or more will have additional staff and service expectations.
- What education and/or training do you have that relates to your work?
What is a good is a cleaning service? How do you measure and quantify the expected results? System4 has a proprietary program that allows you to submit service requests, access the quality assurance calls and download reports for review. Additionally a customized report specific to your property, from an expert onsite, provides us the ability to properly assess scope of work progress, adjustments and completion based on your desired schedule. These touch points allow us to continually assess, correct and manage the services provided based on your specific property needs. Our company culture is centered around doing the right things for the right reasons in every aspect of business. Providing measurable expectations to service providers ensures they have the information and tools to perform and understand the needs of your property. Our MEASURED Successsm program ensures not only the cleanliness of your building but the safety and security required. Providing your company with an added layer of satisfaction; measureable quality assurance. Methods of communication Equipment and chemical requirements Assignment and assessment of tasks for service and QA reporting Safety and security of staff and property Understanding SOW requirements and holiday schedules Resolution of problem escalation and procedures Expectations and customer service experience Direct involvement in Success Our unique proactive approach places the quality assurance of your building first. Allowing us seemless communication and superior customer satisfaction results. Experience has proven measurable expectations, actionable solutions, and strong communication reduces service concerns and builds healthy relationships. Maintaining quality service starts with our vendors.
- What types of customers have you worked with?
Medical manufacturing, Airports, Multi Tenant, Single Tenant, Offices, Restaurants, Retail, Fitness Centers, Auto Dealerships, Schools, Daycare.