FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is upfront and based on how much space the items take up in the truck for removal jobs, or the time and scope for lifting or loading work. You only pay for the portion you use. There are no hidden fees or surprise add-ons. For junk removal, I usually confirm pricing in advance based on photos so you know exactly what to expect before booking. Additional charges may apply for stairs, long carries, large or heavy items, or weekend service. These are always explained clearly ahead of time. Please note: I do not offer free removal or donation-only pickups. All services are paid professional work that includes labor, transport, and proper disposal when applicable.
- What is your typical process for working with a new customer?
Most jobs start with a quick message and a few photos of the items or work needed. For junk removal or cleanouts, photos help me estimate how much space the items will take in the truck. For lifting or loading jobs, they help me understand the size, weight, and access (stairs or elevator). Once I review the photos, I confirm scope, pricing, and availability and schedule a time that works for you. On the day of service, I arrive on time, complete the work efficiently, and leave the space clean and organized before leaving.
- What education and/or training do you have that relates to your work?
I bring hands-on experience with residential junk removal, cleanouts, and heavy lifting with a focus on safe handling, efficient loading, and protecting the home during the process. I’m licensed and insured and regularly work in condos, townhomes, and HOA-regulated communities where care, communication, and professionalism are important.