FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is upfront and based on how much space your items take up in the truck—you only pay for the portion you fill. There are no hidden fees or surprise add‑ons. I confirm pricing in advance (usually via photos) so you know exactly what to expect before booking. Additional charges may apply for stairs, long carries or weekend service, and I’ll always explain those clearly ahead of time. Please note that we handle light‑ to medium‑sized household junk; we don’t remove heavy construction debris (concrete, bricks, dirt, rocks) or hazardous materials.
- What is your typical process for working with a new customer?
Most jobs start with a quick text or message and a few photos of the items you need removed. I’ll review the photos, confirm pricing and availability, and schedule a pickup time that works for you. On the day of service, I show up on time, load the items efficiently and clean up the area before leaving. If your project falls outside our scope, I’ll let you know right away and suggest alternative options. When your items are within scope, you can count on simple, fast service that respects your home and property.
- What education and/or training do you have that relates to your work?
I bring hands‑on experience in residential junk removal with a focus on safe lifting, efficient loading and proper disposal. I’m fully licensed and insured and experienced working in townhomes, condos and HOA‑regulated communities where care, cleanliness and communication are critical.