FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is upfront and based on how much space your items take up in the truck—you only pay for the portion you fill. There are no hidden fees or surprise add-ons. I confirm pricing in advance (usually via photos) so you know exactly what to expect before booking. Additional charges may apply for stairs, long carries, or weekend service, and those are always explained clearly ahead of time. Please note: I do not offer free removal or donation-only pickups, even if items are reusable. All services are paid professional hauls that include labor, transport, and proper disposal.
- What is your typical process for working with a new customer?
Most jobs start with a quick message and a few photos of the items you’d like removed. I review the photos, confirm scope, pricing, and availability, and schedule a pickup time that works for you. On the day of service, I arrive on time, load the items efficiently, and clean up the area before leaving. If a project falls outside my scope, I’ll let you know right away and suggest alternatives.
- What education and/or training do you have that relates to your work?
I bring hands-on experience in residential junk removal with a focus on safe lifting, efficient loading, and proper disposal. I’m fully licensed and insured and experienced working in townhomes, condos, and HOA-regulated communities where care, cleanliness, and communication are critical.