Flood Tech 3

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Introduction

Flood Tech 3, a 24-hour restoration company, headquartered in Alexandria, VA. The company specializes in structural drying services, mold remediation, fire restoration and smoke restoration. In addition, we offer biohazard cleaning, carpet cleaning, upholstery cleaning, and construction services. We are a locally owned company. Unlike our bigger competitors we built our clientele through referrals. I can tell you why our customers have used us, product knowledge is key, fair pricing, and being righteous. Water loss or mold and fire emergency is a stress full time. Almost all clients have never experienced it. With knowledge you walk them through process from beginning to end, when clients understand this it gives them control of situation. Fair pricing is key for clients or there insurance companies, we use xacimate software with proof of pictures and moisture readings to show actual work done. Righteousness is just being humane through a very bad time in someone’s life.

Overview

Hired 3 times

Background checked

35 employees

15 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Check, Credit card, PayPal, and Venmo.

Specialties

Cleaning method

,

Reviews

Customers rated this pro highly for professionalism, responsiveness, and value.

Good 4.1

24 reviews

5

75%

4

0%

3

0%

2

13%

1

12%

Past Customer

Nov 10, 2018

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From Google

Past Customer

Apr 23, 2019

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From Google

Past Customer

Jun 25, 2019

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From Google

BEST SERVICE EVER!!!!!!!

Past Customer

Oct 7, 2019

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From Google

Acceptable quality of work; the workers were hired by our insurance company after our basement flooded 2.5 weeks after we moved in. My complaint and reason for the 2 stars are thus: a complete lack of communication. They didnt communicate any of their process and just went to work. I was home ill the afternoon they were removing drywall and flooring and I began to smell a strong odor in the house. They sprayed some antimicrobial stuff without warning. Being pregnant, this is unacceptable. I inquired about the rest of the process and was told they were coming back to fog another antimicrobial solution. I had to ask what was exactly in this solution. After some research I decided I was ok with this step. My husband asked if our belongings in the basement needed to be moved prior. The response was no; the only thing that couldnt be exposed was food. Well, now all of our belongings that were down there, to include bedding; baby bedding; and antique family photos and the entire floor are all covered with a white film (probably some mix of spray/fog and drywall dust - their shop vac didnt seem to have a filter). I am absolutely livid with the lack of communication and transparency.Update: I was expecting a bill or phone call to pay the balance. Imagine my surprise when my bank notified me of a charge to my credit card. We asked very specifically what would be charged to that card and the workers said that was solely to cover any loss or damage the fans and equipment left in the house. We were never told that card would be charged for the balance or charged without warning.

Flood Tech 3's reply

Good Morning Mrs. Boelke I would like to first apologize on behalf of Flood Tech 3 for your bad experience. Here at Flood Tech 3 we strive for 100% customer satisfaction and we pride ourselves on completing each and every job to the highest standard. I would love to talk to you so that we can do what we can to rectify your experience. Thank you for your cooperation -Demetrius B

Past Customer

Jan 6, 2020

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From Google

When we made our initial call to Flood tech, a team of people arrived at different times, in total I believe there were 7 men. They introduced themselves and seemed professional enough. Some were checking on others and I think some were watching to learn. They cut out carpeting and ceiling drywall and set up dehumidifiers and fans. They spent quite sometime at our house. It seemed odd that there were so many men for the small job. We have had water damage before but received 2-3 guys food. The level of attention quickly diminished from that point on. One person arrived at our house to pick up the fans and dehumidifiers a few days later. He told us that they needed to be turned back on, things werent dry enough. He left and we began running the fans and dehumidifiers again. About 30 minutes later there was a ring at the door, he was back without any notice to collect the fans and dehumidifiers. He said he was told that the numbers were good enough to remove the machines. Why would you send a person to check levels and remove machines who doesnt know what the levels should be? Or did FloodTech just want to move onto the next home to make more money?What if we werent home? We never received a call to ask to return to the house. Either way, not impressed. All of this happened during the week of Christmas/ New Years while we had family staying with us. Our primary focus was on stopping the leak and returning the wet materials to a safe mold free state while also keeping many small children out of the affected areas. I wish that I had taken the time to check the room where FloodTech cut out drywall before the materials were collected. I was caught off guard by them returning unannounced. We found a huge mess of drywall covering the room where FloodTech cut out our ceiling. The dust and large particles were everywhere, all over the floor, mantle, stuck in our vents, and wedged between hardwood floorboards. The entire hardwood floor has a white film which might be from the drywall or the spray they used to prevent mold. We have a small child with lung and breathing issues I contacted our insurance adjuster to communicate the issue but had to clean up the mess all day Saturday, myself. We were told that we could contact FloodTech to come clean the area but someone just showed up at our door Monday evening without a call or scheduling anything. I dont appreciate the lack of communication or respect of time and boundaries. As a mother with small children I would like to schedule a mutually agreed upon time. The random showing up demonstrates a lack of professionalism and respect for the customer. I should also mention that the first time the Flood tech person cleaned the room, he used our broom from our dirty garage without asking. Its not something I would want used inside our home and it definitely wasnt suitable for the amount of drywall dust and particles that was left everywhere. I would like to speak to someone about what the cleanup entails before they just send someone to our home unannounced. I let the FloodTech service person know that it wasnt a good time. I said I would like to schedule a time. He responded that he would be back tomorrow. Again I treated I would like to schedule a time. We have jobs and schedules to consider. If we have water damage again, I will be doing research to see what other options we have for remediation/ cleanup. We used this company because our insurance suggested them and that made it an easy call at a time when we needed a timely response.

Flood Tech 3's reply

I’m sorry about your inconvenience and I apologize for your experience. We strive for 100% satisfaction at Flood Tech 3 so if you’re able to I ask that you give me a call at 703-270-6427 so that we can rectify this issue. -Demetrius B

Credentials

Background Check

Rafi Ashrafi

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We base our pricing from insurance approved estimating software called xacimate. It’s industry standard. Using this software and the process that we have in place, makes it transparent. The process in place is based off of guidelines for restoration companies on how jobs for water or mold are mitigated and priced. It comes with proof of pictures pre and post, lots of notes, measurements and moisture readings. It’s an actual science. For the mold aspect we also use a 3rd party mold inspector that puts a work protocol in place. That’s the difference between us and the competitors.
What is your typical process for working with a new customer?
After making contact and going over issue, we will then make an appointment for services needed. Once at the job we do a walk through of site. Taking pictures, moisture readings. Reason behind pictures and moisture readings is to have proof of wetness for clients or insurance companies. Once we start the job , the process is, first we remove anything affected by the water or mold through demolition (drywall) and pulling out wet carpets and carpet paddings. Moisture readings happens on a daily basis for three days till the Job is completed and fully dry. The moisture reading provides us a understanding of the drying process through air movers(fans) to blow air to dry affected areas. We also have dehumidifiers for drying moisture in the air.
What education and/or training do you have that relates to your work?
We are certified through IICRC, RSA ( restoration sciences academy) DPOR ( department of professional occupational regulation MHIC ( Maryland home improvement commission) DCRA ( department of consumer regulatory affairs Asbestos license held through Dpor and dcra Claims training services for insurance subrogation IICRC for water mitigation, carpet. Rug and upholstery cleaning

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