FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Diagnostic Fee: Free Consultation: Click Fix offers a free 15-minute consultation to discuss your computer problem and potential solutions. Diagnostic Service: For a more in-depth analysis, a diagnostic service fee of $35 will be applied. This fee covers the technician's time to diagnose the issue and provide a detailed repair quote. The diagnostic fee will be waived if you proceed with the repair at Click Fix. Repair Services: Flat Rates: Click Fix offers flat-rate pricing for common repairs, such as: Virus Removal & Tune-up: $79 Data Recovery (up to 500GB): $99 (additional data recovery fees may apply for larger capacities) Laptop Screen Replacement (most models): $149 RAM Upgrade (installation included): $ starting at $49 (depending on RAM capacity) Hourly Rates: For complex repairs or those not covered by flat rates, our hourly labor rate is $85. Additional Information: Parts: The cost of any replacement parts will be added to the repair quote. Click Fix uses high-quality parts and strives to offer competitive prices. Senior & Student Discounts: Click Fix offers a 10% discount on labor costs for seniors (65+) and students with a valid ID.
- What is your typical process for working with a new customer?
1. Quote and Repair Options: Provide the customer with a detailed quote outlining the repair costs and timeline. This should include: The cost of labor (flat rate or hourly rate) The cost of any replacement parts Any applicable taxes or fees An estimated timeframe for completion You can also discuss alternative repair options if available, such as data recovery services or data backup recommendations. 2. Customer Approval and Repair Process: Once the customer approves the quote, obtain their consent to proceed with the repair. Clearly communicate the repair process throughout and keep the customer updated on the progress, especially if there are any delays or unexpected issues. 3. Repair Completion and Testing: After completing the repair, thoroughly test the computer to ensure everything is functioning properly. Run any necessary software updates or security checks. 4. Delivery and Customer Satisfaction: Explain the completed repairs to the customer and answer any questions they may have. If the repair was done in-shop, have the customer pick up their computer. For on-site repairs, ensure everything is back in its original place and functioning correctly. It's important to gather customer feedback to ensure their satisfaction. You can do this through a simple survey, email follow-up, or by asking directly.
- What education and/or training do you have that relates to your work?
Accomplished IT professional with 20+ years' experience in Systems Engineering, Computer Operations, Technical and Help Desk support. 15 years of progressive computer/network operations experience in large companies with mixed computing environment including UNIX, Windows 2003/2008/2012/2016/2019/WIN7/WIN10 and interconnected mainframes. 15 years providing Systems Administration support to thousands of users, earning a solid reputation for productivity, complex problem resolution and professionalism. 15 years providing Patch Management support for multi environments across multi-level domains and excellent communication and diagnostic skills consistently solve problems and escalated issues. Proactive self-starter to increase system stability and staff productivity. Configuring Symantec Ghost as a PC management tool that lets you remotely control client computers, clone image files, migrate users, and perform backups.