FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Typically new client jobs are estimated by hourly rates. Reduced hourly rates are available with our service contracts or subscriptions. Our service contracts include: Managed Antivirus that protects Apple, Windows, and Windows Server OS using threat databases and AI virus tracking technology. 24/7 365 days a year, our techs keep the antivirus databases updated and notify our clients when viruses or malware are found. A second tier of techs identifies unknown threats. All files scanned are private. We do not see personal file information, only virus or malware file types are identified. The private and secure Backup plan protects our clients from troublesome ransomware and disaster recovery events. Apple, Windows, and Windows Server workstations are supported, with 256 bit encryption in transit and at rest. Business Mail account subscriptions come with the newest Microsoft Office apps. Perpetually updated to the current version. This includes Word, Excel, Outlook, Access, PowerPoint, Publisher, and 1 TB of OneDrive storage with each account. Service Liability Agreements are available for organizations that would like to purchase tech hours upfront, for onsite or remote troubleshooting and support. Save by purchasing 40+ hours. HIPPA compliant options are available. Emergency support offered.
- What is your typical process for working with a new customer?
Objective is to identify and resolve technical issues as quickly as possible for new or existing clients. This may involve immediate remote support or scheduled onsite service.
- What education and/or training do you have that relates to your work?
Over 20 years experience managing Microsoft server systems. Network architecture design and deployment for large scale enterprise operations.