If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
Hourly IT Support - Remote & Onsite
Many of our techs began working together over 15 years ago. Correcting desktop and laptop issues inside AOL HQ in Sterling, Virginia.
Currently our IT help desk covers: Windows and Mac computers, WiFi and wired networks, security camera installation and support, corporate mobile device setup and management (iPhone & Android).
Antivirus & Backup Plans Available
* Protect Your Pictures & Data!
Due to COVID-19:
Techs are expected to wear PPE: masks and gloves, during onsite appointments. Hardware is sanitized between locations.
Onsite Support Area:
Virginia, Maryland, Washington DC
Overview
Hired 2 times
Serves Arlington, VA
Background checked
7 employees
18 years in business
Business hours
SunClosedMon10:00 am - 6:00 pm
Payment methods
This pro accepts payments via Apple Pay, Cash, and Credit card.
Services offered
Computer issue
Computer type
PC
Mac (Apple)
Desktop or laptop
Desktop
Laptop
Projects and media
Projects and media
Reviews
Customers rated this pro highly for work quality, professionalism, and value.
Exceptional 5.0
9 reviews
5
100%
4
0%
3
0%
2
0%
1
0%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Cindy L.
Dec 30, 2019
I am all business when it comes to contracting IT support work. These techs were responsive, professional, and capable of fixing our two computers that had been filled with viruses. My guys were able to get back out on the job site the next day.
Jane S.
Feb 8, 2022
They provide routine maintenance on my computer. Originally they fixed my laptop battery and charging cable. Recently I had them change my laptop hard drive to a solid state and it is running much faster. I am thrilled! Thank you so much for your reliable work and for wearing masks to keep current with Covid-19 procedures. I have recommended you to all of my friends! Jan C.
Stephanie R.
Dec 30, 2019
Instead of pulling my hair out worrying, I have these guys maintain our office anti-virus. They backup our data also but unlike other places we have been with before, our files are backed up as they are changed on our computers. We have never lost a file since we switched over. In the past we lost projects all of the time. Almost weekly. I do not want to add up all of the times we nearly lost jobs in the past. Too many for comfort.
J. H.
Dec 30, 2019
Needed 400 workstations with cat 7 shielded network connections to our two server rooms on either side of our west building. This only took two weeks for completion, well under the time we were planning for dev ops to move in. Clean installation with all cables tested and ready to go.
Amanda E.
Feb 8, 2022
I spilled soda on my laptop and he was able to get it working again!
Credentials
Background Check
William Cramer
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Typically new client jobs are estimated by hourly rates. Reduced hourly rates are available with our service contracts or subscriptions.
Our service contracts include:
Managed Antivirus that protects Apple, Windows, and Windows Server OS using threat databases and AI virus tracking technology. 24/7 365 days a year, our techs keep the antivirus databases updated and notify our clients when viruses or malware are found. A second tier of techs identifies unknown threats. All files scanned are private. We do not see personal file information, only virus or malware file types are identified.
The private and secure Backup plan protects our clients from troublesome ransomware and disaster recovery events. Apple, Windows, and Windows Server workstations are supported, with 256 bit encryption in transit and at rest.
Business Mail account subscriptions come with the newest Microsoft Office apps. Perpetually updated to the current version. This includes Word, Excel, Outlook, Access, PowerPoint, Publisher, and 1 TB of OneDrive storage with each account.
Service Liability Agreements are available for organizations that would like to purchase tech hours upfront, for onsite or remote troubleshooting and support. Save by purchasing 40+ hours.
HIPPA compliant options are available.
Emergency support offered.
What is your typical process for working with a new customer?
Objective is to identify and resolve technical issues as quickly as possible for new or existing clients. This may involve immediate remote support or scheduled onsite service.
What education and/or training do you have that relates to your work?
Over 20 years experience managing Microsoft server systems. Network architecture design and deployment for large scale enterprise operations.
