Installation Services Windows and Doors

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Introduction

At Installation Services, our mission is to help homeowners with protecting, improving, and elevating the value of their most important (and largest) asset - their home. We do not believe in high pressure sales and you will speak directly with a partner in the company. You will always have one point of contact with our services. We believe in providing affordable access to the best quality products in each of our categories: Energy efficient windows, doors, along with further exterior work such as siding and roofing. Everything we do is covered by our 100% customer satisfaction guarantee. With the highest standards in customer experience and our unwavering commitment to integrity, we stand by our products and workmanship to the complete satisfaction of each and every homeowner. We have the longest and strongest warranty in the industry with no nonsense sales tactics

Overview

Background checked

54 employees

26 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Cash, Check, and Credit card.

Social media

Facebook

Specialties

Door opening type

, ,

Reviews

Very good 4.6

46 reviews

5

87%

4

2%

3

2%

2

0%

1

9%

Past Customer

Mar 10, 2019

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From Google

We had a fifty year roof installed from Homefix in Richmond VA. We were initially contacted by Justin Ray at our residence. Justin was very personable and courteous, a knowledgeable representative of GAF roofing systems. He answered all of our questions and showed us research backing up the information that was presented during our meeting. Well done Justin! We then met with Emily Rinaldo who filled us in on warranty information and finance options. Emily was very friendly and an excellent representative of Homefix Custom Remodeling in Richmond. She was very patient with all of our questions. She was a great help in getting financing for our roofing project. Good job Emily! Sara Scander was very understanding about our scheduling difficulties and went out of her way to make sure we had the best start date possible. Thank you Sara! Then we met some of the workers at our house. They always stopped what they were doing to answer any questions or concerns that we had. They did an excellent job on the roof install. Thank you all! We met Jim who was the site manager for our install. What an amazing person! He took a lot of time to address ALL the issues or concerns we had about the install and patiently walked us around the house to make extra sure that we didn't have any issues about the finished project. Thank you Jim for being patient and understanding of our concerns during this install. We definitely are recommending Homefix for quality, value and warranty on roof installations. We look forward to hearing about other products that they offer. Thank you all for an excellent experience having our roof replaced! The Crandalls.

Installation Services Windows and Doors's reply

Sharon, it makes us incredibly proud of our team to read about your experience. Thank you for taking the time to share your story. We strive to be supportive, courteous, and understanding with every customer--this is your home, after all. We are happy to hear that we were able to help you find the perfect solution for your new roof, and we look forward to the prospect of talking to you more in the future. Please let us know if you need anything moving forward.

Past Customer

Mar 13, 2019

·

From Google

Kristina did a fantastic and thorough job explaining the product, stages of installation and warranty. She was very knowledgeable and answered all questions we had. She contacted us multiple times during the process to see how things were going which was great! She did also contact us afterwards to make sure there were no further questions.Jim did a great job answering all questions I had as we walked through reviewing the final product. He checked in multiple times before and after install to make sure all was in good order.During the 2 days of roof install both Jim and Kristina kept in contact with me as things progressed which was awesome since a roof install is a big project for your home. During install, pictures were sent to me showing some rotten decking board spots that needed replacing. It was great to see the evidence via pictures since I could not be home to see the damage in person. During Kristinas product explanation she had already warned me that some decking boards may have issues so there was no surprise on my end when some decking boards showed up as being rotten and one board even had a hole straight to the soffit!Josh helped me quickly price out the new decking boards so there was no question on what it would add to the final roofing cost.Lastly, when Jim visited during the roof install he looked over our finances and roof cost and with our good credit was able to add the gutter guard system while lowering our overall interest rate. The white gutters look great with dark bronze gutter guards paired with the oyster gray architectural 50 year warranty shingles! Gutters were installed in just one afternoon!Oh and the new skylight, it is so clear, its fantastic! My wife, son and me all thought they left the skylight out and would get to it later, but nope, it was there the whole time, it was just so transparent it looked like an open hole to the sky, but it indeed had been installed. My son even tried yelling Hello!? out of it thinking it was missing.Kristina, Jim, Josh and install crew were all fantastic and made for a wonderful experience, I highly recommend their products and services!!!!

Installation Services Windows and Doors's reply

Past Customer

Mar 17, 2019

·

From Google

Helpful

Installation Services Windows and Doors's reply

Thank you for your 5-Star Review, Rex. We appreciate the opportunity to work with you!

Past Customer

Mar 31, 2019

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From Google

FROM Barbara HopkinsHomeFixCustom Remodeling did an excellent job installing my windows. In addition to being focused on doing the job, the installation crew paid attention to details by covering the furnishings to ensure no damage / residue remained on our furniture. The leader and team were all courteous, efficient and effective ......they exceeded our expectations.My salesperson, Ben, worked with me to obtain financing for this project over several months. He continued to be persistent and showed a determination for getting the window treatments my home needed. I benefitted by being one of the first recipients of the new financing program, Pure Finance. The CEO, Adam, embraced me as a customer and ensured I got everything that I needed.When I first met Ben, I felt his sincerity. He demonstrated an authentic spirit in wanting to help me get the windows installed. He remained patient and focused. Ben is an asset to your company. He partners with homeowners to get the job accomplished. He also gets to know his customers, which helps him to better advocate on their behalf.

Installation Services Windows and Doors's reply

Thank you for your 5-Star Review and thorough description of your experience working with HCR. Ben is an incredible, caring customer advocate, and we are so glad he was able to provide you with the support you needed to realize the perfect vision for your home. It was our pleasure to work with you. We know you will love your new windows for years to come, but remember that we are only a phone call away if you need anything in the future.

Past Customer

Apr 1, 2019

·

From Google

High pressure sales. Their quote was more then twice the other quotes we received, for the same work and the same architectural shingles. Ben, the sales person that came to our home, said our roof was 30 squares, it isn't, it's 24. Make sure you have done your homework and have other quotes before you call this company. Update: I see the company has now responded, much like they do to most of their negative ads. The problem was not with Ben, the sales person. He was nice enough and professional. The problem is with the tactics this company uses. They want to be the first person to give you a quote, because their prices are so ridiculously high. They want you to sign right there and then, or the price goes up. Why can't the customer take even 24 hours to think about it? Ben was just doing his job. If you read other reviews and complaints about this company, you will find this is the way they do business, not an isolated event with one particular sales person.

Installation Services Windows and Doors's reply

Jessica, we are very sorry to hear about the experience you had with one of our representatives. We have identified the representative in order to address your feedback. While we cannot undo the experience you have had so far, we would encourage you to contact our Communications Manager Will Hess if there is anything further we can do. He can be reached at whess@homefixcr.com. Response to Update: Thank you for that additional feedback, and for pointing out the shortcomings in our earlier comments. We apologize for insinuating in our response that your representative was the cause of your negative experience. We value every member of our team, and recognize that all their customer interactions are a direct result of the training and support we provide. Often, when we receive a review online, we are unable to identify the individual leaving the review, which makes it difficult to look at the full circumstances surrounding the experience. By identifying who you worked with, we are able to look at the entire interaction and evaluate how we could have done better by you, and by Ben. We never want to leave your home with you feeling unhappy about the experience, and your feedback is important. Your feedback, and feedback from homeowners who have had a similar experience, allows us to identify recurring issues, and address them. Every comment we receive is reviewed by our CEO, and we are committed to making improvements and doing better every day. We are truly sorry we fell short in showing you that commitment, and hope that in the future, we will leave a better impression.

Credentials

Background Check

Adam Shampaine

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We offer incredible competitive pricing for every budget by offering a wide array of different products to suit your needs. If the price does not work for you, we can build a more customized package for you.
What is your typical process for working with a new customer?
We try to be as low-pressure as possible. We have been heavily investing in our ability to provide virtual estimates and pricing to minimize contact for both the current state of the pandemic, as well as to give homeowners the flexibility to quickly and efficiently get an accurate quote over the phone if they would prefer that over the traditional in-home consultation. Our team is here to provide an incredible experience tailored to your preferences. We also provide a 1-Year price to truly give the homeowner the ability to consider all their options.
How did you get started doing this type of work?
We have been in business for 30 Years. It all started when our owner saw a need in his community for a hands-on approach to home remodeling. The types of exterior home products we offer are notorious for being expensive, complicated, and stressful to tackle for many homeowners. That is not the experience we want for our homeowners. We strive to help educate the homeowner so they can feel like an expert by the end of our consultation. We want homeowners to feel empowered to make the right choice for their home.