Covenant Arrow Contracting LLC

With all due respect, the Toilet repair that you said was incomplete, is actually a direct reflection of you not choosing to allow us to correctly solve the issue. When you have a toilet flange that is almost an inch above the surface of the concrete and we suggested to cut the flange flush and install a retrofitted flange, choose not to conduct the recommended repair, you can not rely on wooden shims and caulk to stabalize a toilet. Although there was a risk of the pvc cracking, I told you that we were very experienced in this repair, but wanted to let you know of the risk. You chose not to conduct that repair, and being that the Toilet was originally unstable, you instructed me to place the wooden shims under the Toilet back in their original position. You also chose to have us apply caulking to fill an oversized gap between the Toilet and floor. The cracking of the caulking is a direct result of relying on a caulk to fill a gap that it is not designed to fill. Secondly, I quoted to paint your exterior door with 2 coats of exterior semi gloss. After 4 coats of paint, it was still not adequately covered. I did not charge you for 2 additional coats, nor was I charging for the 5th coat, which I was very willing to do. The problem exists because I was on vacation for a week after the new year. since then we have had cold and wet weather. Manufacturers specifications state that it is not suggested to paint in temperatures 40° or below, and especially not in wet weather. I have mentioned to you and your other half that I would go there to paint as soon as we have an acceptable day. Otherwise, thank you for your business.