FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer Flat Rate pricing, this means its the same price to do a job based whether it takes 1 hour or 6 hours. If we run into problems it won't cost the customer more because we are slowed down, like it would if you were charged by the hour. Additional work would be the only thing that would change the original price, which we would get your authorization before conducting additional work.
- What is your typical process for working with a new customer?
Customers will contact us via telephone, email, or text message. We will schedule an appointment to come out for a FREE in home estimate to completely understand the problem and give an accurate estimate of what the repairs will cost. If the customer likes the price we can do the work same day or schedule for another day depending on availability of customer or special order parts.
- What education and/or training do you have that relates to your work?
bluefrog Plumbing + Drain of Fairfax County has over 100 years of plumbing experience on staff. We have a Master Plumber with 35 years experience and has lived in the Northern VA area his entire life. All of our plumbers, Service Experts, have at least 16 years of experience and conduct weekly training sessions to keep apprised of changes within the plumbing code to ensure our customers homes are in compliance with the International Plumbing Code.