FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We charge a simple flat rate which is determined by how much space, or volume, is filled up in our trucks. The large the space occupies, the more the price increases. We always try to give honest, up-front pricing determined by either a great description of the items needing to be removed, or by photos sent via text or email. Our minimum price for single-item removals begins at $139, and increases from there based on the space filled in one of our trucks. If we fill multiple truckloads, we can often offer a multi-truck discount. Our trucks can hold 20 cubic yards, or the equivalent of 8 standard pickup truck loads. Prices can vary depending on shapes & weight of unique items! For example, 20 contractor bags filled with bulky styrofoam is much lighter & easier to handle than 20 bags filled with broken floor tiles. Similarly, a tanning bed is much heavier & bulkier than a standard couch, but close to the same size. In cases like this, we always find a great win-win price that works for us & our clients!
- What is your typical process for working with a new customer?
We love new relationships and try to make it as simple as possible! We begin by explaining how our services work & gathering all relevant information to a project. In many cases, we recommend either sending photos of the items needing to be removed, OR sending one of our friendly teams by for a free, no-obligation on-site estimate. Once a price has been agreed to, we set a date & time that works for your schedule & ours. Then the rest is simple! A friendly crew will arrive the day of the appointment within a small 30 minute window of our schedule time, and then we take care of the heavy lifting! Once the work is completed & you are 100% satisfied, our team performs a walkthrough & we collect payment. That's the typical lifecycle.
- What education and/or training do you have that relates to your work?
6 years of hands-on experience, serving over 4,000 clients over that time. Since our inception, we have participated in webinars, workshops, and numerous trainings in the following capacities: - Client satisfaction & customer service training from one of the most reputable restaurant chains in Northern Virginia. - Real estate seminars educating about the downsizing process - Estate professionals discussing ethics & working in this environment - Safety trainings from OSHA certified professionals - Appraisal workshops to help clients identify valuables - Workshops from Senior Move Managers on the downsizing process - And many more!