FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Q: How do you charge for moving services? A: We charge hourly with a required minimum to secure our services. For local moves, the minimum is 3 hours. For long distance moves, the minimum is 8 hours. For office moves, the minimum is 3 hours. These minimums ensure proper allocation of our crew, equipment, and resources. Q: What happens if my move takes longer than the minimum hours? A: Should your project exceed the prepaid minimum, we will pause to ensure the additional hours are secured. The next block of time must be settled immediately via Zelle, Cash App, or direct invoice before our team proceeds. This policy is designed to maintain seamless service, absolute transparency, and the premium level of professionalism that defines THE MILITIA. Q: Do I need to pay a deposit before booking? A: Yes. A deposit may be required to lock in your moving date and secure your crew. This amount will be applied toward your final bill.
- What is your typical process for working with a new customer?
Our process is designed for clarity, efficiency, and a premium client experience. Once we receive the details of your project, we provide a custom estimate outlining the anticipated number of hours, along with labor, equipment, taxes, and fees. To confirm your reservation, you secure the minimum service hours required (3 for local or office moves, 8 for long distance). From there, we help you anticipate whether additional hours may be needed. Many of our most premium clients choose to settle the balance for extra time in advance—for example, paying for 6 hours instead of the 3 hour minimum—so the project flows seamlessly without interruption. On moving day, our team arrives fully prepared and punctual, ready to deliver with precision and care. If additional hours are required beyond what has been prepaid, those hours must be settled immediately before we continue, ensuring transparency and uninterrupted service. This approach guarantees that every project is handled with efficiency, professionalism, and the elevated standard that defines THE MILITIA.
- What education and/or training do you have that relates to your work?
We bring over 15 years of hands on moving expertise, earned through thousands of successful relocations across residential, commercial, and long distance projects. Our background combines formal training in logistics, safety, and equipment handling with the discipline, precision, and efficiency developed through years of professional field experience. This blend of knowledge and proven execution ensures that every client receives a smooth, secure, and highly professional moving experience—the standard that defines THE MILITIA.