FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Every event is unique, so our pricing is tailored to your specific needs. Whether it’s full-service planning, rentals, bartending, or staffing, we create a personalized proposal based on the scope and details of your event.
- What is your typical process for working with a new customer?
Here’s a step-by-step overview of our typical process when working with a new customer: Initial Consultation: We start with an in-depth consultation—via phone, video call, or in-person—where we discuss your event’s vision, goals, and specific needs. This is a great time to share your preferences, budget, and any special ideas you’d like to incorporate. Customized Proposal: Based on our discussion, we create a detailed proposal tailored to your event. This includes the services we recommend, rental options (if applicable), and estimated costs. We strive to provide clear and transparent pricing upfront. Booking and Contract: Once the proposal meets your expectations, we’ll formalize the agreement with a contract. A deposit is required to secure your date, and the remaining balance is due 30 days before the event. Planning and Coordination: For full-service clients, we’ll begin the planning process, including timeline creation, vendor coordination, and event design. If you’re renting equipment or need specific services (e.g., bartenders, waitstaff), we’ll confirm delivery/pickup schedules and any setup requirements. Pre-Event Touchpoint: As the event date approaches, we’ll schedule a final check-in to confirm all details and address any last-minute questions or changes. Day-of Execution: Our team will be on-site to ensure everything runs smoothly, from setup to breakdown. Whether it’s coordinating vendors, managing the timeline, or providing professional staff, we handle it all so you can enjoy the event stress-free. Post-Event Follow-Up: After the event, we’ll follow up to gather feedback and ensure your experience exceeded expectations. We love hearing how we helped make your event memorable!
- What education and/or training do you have that relates to your work?
Our team is built on a foundation of formal education, hands-on experience, and specialized training to ensure we deliver exceptional service at every event. Here are some highlights of the education and training that relate to our work: Event Planning and Management: Our leadership team has completed courses and certifications in event planning, hospitality management, and customer service to stay current with industry trends and best practices. Bartending and Food Safety Certifications: All our bartenders are licensed and TIPS-certified to ensure responsible alcohol service. Our staff is also trained in food safety and handling, meeting local and state requirements Hands-On Experience: Over the years, we’ve successfully planned and executed weddings, corporate events, and private celebrations of all sizes. This real-world experience has honed our skills in logistics, coordination, and problem-solving.