Blue Ridge Remote Support
Blue Ridge Remote Support

Blue Ridge Remote Support

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Introduction
For pricing, fees and other policies, please read below. Welcome to Blue Ridge Computer – Your Trusted Remote Computer Support! Are you in need of reliable computer solutions without leaving the comfort of your home? Look no further! At Blue Ridge Computer, we take pride in providing top-notch remote computer support that's prompt, effective, and tailored to your needs. Our mission is simple – to deliver unparalleled expertise and exceptional customer care. Whether you're facing pesky software issues, hardware glitches, or simply need a little tech-savvy guidance, we've got you covered! Why Choose Blue Ridge Computer? 1. Remote Convenience: No need to deal with the hassle of packing up your computer and bringing it to a shop. Our remote services bring the experts right to your screen, saving you time and effort. 2. Transparent Pricing: We believe in upfront pricing with no surprises. We will always communicate the price ahead of time, with no hidden fees or surprises. 3. Customer Satisfaction Guaranteed: Your happiness is our priority. We go the extra mile to thoroughly assess and address your computer issues, ensuring you receive the exceptional service you deserve. Contact Us Today! Don't let computer issues slow you down. Reach out to us via Thumbtack, and let our team of skilled technicians work their magic remotely. Whether it's troubleshooting, virus removal, software installations, or general computer advice, we've got your back. At Blue Ridge Computer, we're not just about fixing computers; we're about building lasting relationships with our valued customers. Join our ever-growing community of satisfied clients and experience the difference of reliable remote computer support. Service Agreements & Policies: We appreciate your interest in Blue Ridge Computer. Please be aware that by initiating contact with us through Thumbtack, you’re agreeing to a small connection fee. This fee reflects the charge Thumbtack imposes on us the moment you reach out, ensuring we can promptly and effectively address your inquiry. Additionally, for any scheduled appointments, please note that a $25 cancellation fee will apply if the appointment is canceled with less than 24 hours’ notice. We strive to be transparent about our fees and policies to avoid any surprises and ensure a smooth experience for our customers. Marketing Communication: By selecting Blue Ridge Computer through Thumbtack, you agree to receive marketing emails and texts related to our services and products. We respect your privacy and offer the option to opt-out at any time. By contacting Blue Ridge Computer on Thumbtack, you acknowledge and agree to our service policies, pricing structure, and the terms of our marketing communications as detailed above. Choose Blue Ridge Computer – where expertise meets exceptional customer care. We're here for you every step of the way. Let's tackle your computer challenges together!
Overview

Hired 93 times

Background checked

1 employee

3 years in business

Business hours

Sun12:00 am - 11:59 pmMon12:00 am - 11:59 pm

Payment methods

This pro accepts payments via Credit card.

Social media

Facebook

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

Top Pro Icon

2023

Projects and media

4 photos

Projects and media

4 photos

Reviews

Customers rated this pro highly for responsiveness, professionalism, and work quality.

Exceptional 5.0

47 reviews

5
96%
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4%
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Read reviews that mention:


pro avatar
Callista O.
Mar 8, 2024
·

Hired on Thumbtack

Hired on Thumbtack

For my response to what I liked about working with Blue Ridge Computer (BRC), I would say all of the above (Work Quality, Professionalism, Responsiveness, Value, and Punctuality). Within minutes of submitting my job request, Alex (BRC) contacted me by phone and text. He listened attentively to what I needed done and he explained to me how he was going to address it. He also explained the cost to me in a very non-convoluted straight forward easy to understand manner including payment only when the work is finished, and I am satisfied. He was very patient working with me and explaining things to me as he worked. He had to re-install and update a lot of things on my laptop that took a lot of time. He not only patiently waited, but also stopped the clock and did not charge me, even though he spent the time answering my computer questions that were not even part of the job. He also gave me so many valuable computer tips for my everyday use and knowledge. After the re-installation and updates, it appeared that my laptop audio issue was not resolved. Alex not only made sure that all my Aps (printers, scanner, MS Office 365, etc.) were reloaded and working properly (he tested them all to confirm), he also discounted his fee. Later on, when I logged out and logged back in on Zoom for a class, I found out that the sound/audio were fixed and working properly. I was already happy and fully satisfied with the work and help Alex gave me, but now I was ecstatic. I contacted Alex to let him know and to again thank him. I offered to pay for the discounted fee since everything on my laptop was fixed and working. Alex thanked me and offered me a 10% discount on the difference. Alex work ethics and fairness is exception. I highly recommend him and of course a no brainer that I will use him again for my computer challenges and recommend him to my family and friends. My immense thanks, Alex!

Details: PC • Laptop • Troubleshooting needed to determine issue • Remotely (phone or internet)

Computer Repair
pro avatar
Barbara H.
Feb 8, 2024
·

Hired on Thumbtack

Hired on Thumbtack

Alex helped an IT ignorant Senior get a screwed up computer fixed. On the phone a long time & had infinitly more patience than me!!!

Details: PC • Desktop • Troubleshooting needed to determine issue • At the pro’s location • Remotely (phone or internet)

Computer Repair
pro avatar
Marietta H.
Dec 11, 2023
·

Hired on Thumbtack

Hired on Thumbtack

Alex explained in English, with little or no tech talk, what he (we) were doing to fix my computer problem(s). He certainly knew what he was doing, and he was really excellent to work with. A+

Details: PC • Desktop • Troubleshooting needed to determine issue • Remotely (phone or internet)

Computer Repair
pro avatar
Penny G.
Nov 16, 2023
·

Hired on Thumbtack

Hired on Thumbtack

Alex was extremely nice and helpful. He covered everything I needed and explained quite a bit. He made my computer easier for me to work with and added a malware protection for me. He was professional but friendly and warm. Will enjoy working with him in the future!

Details: PC • Laptop • Virus or malware • At the pro’s location • Remotely (phone or internet)

Computer Repair
pro avatar
Dan J.
Nov 6, 2023
·

Hired on Thumbtack

Hired on Thumbtack

Alex was wonderful to work with and very knowledgeable about computers. He did work with me remotely and that went well. He did recommend a upgrade from a HDD to a SSD. I did ultimately send my laptop to him and the turn around time was phenomenal! Started working on it the day it was recieved. I have a new laptop now!

Details: PC • Laptop • Slow computer performance • Remotely (phone or internet)

Computer Repair
Credentials
Background Check

Alexander Huffman

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