FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Customers should know that, most, house call jobs start at $125/hr. I provide remote troubleshooting, starting at $50 flat fee. I offer a variety of discounts to First Responders, Teachers, Veterans, Nurses, and Senior Citizens (60+)
- What is your typical process for working with a new customer?
When working with a customer I like to understand what their main concerns are by talking through the problem as well as ensuring they are informed of what exactly the solution will be. I also like to understand what their level of technological understanding is so that I can accurately convey information in a way that is not over or undersimplified.
- What education and/or training do you have that relates to your work?
I have been working for major corporations for the last 11 years (Microsoft, Capital One, Raytheon) providing IT infrastrucutre administration. Outside of my professional experience, I hold a Bachelor's of Science in Computer Science from Western Governor's University. I also hold a number of industry certifications in various hardware disciplines as well as cyber security.